[Resolved] Gati Kwe — Items missing and damaged.

abhishekcsenerist

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I had booked a consignment containing Wooden Sofa, Wooden Cloth stand, Centered table glass top through GATI vide docket no.[protected] dated 01/01/2013. We received the consignment and noticed that 1 item (glass centered table top)was damaged and 1 item (Wooden cloth stand) was received short. They were negligent in delivering the consignment; and therefore caused financial loss to me for the sum of Rs. 6500 (Rs 4500 for the missing Wooden cloth stand and Rs 2000 for the broken centered table glass) .
I had, therefore lodged a Claim on them for the Shortage and Damage sustained to our consignment for an amount of Rs.6500, since the item was lost and damaged in their custody.
However, they have replied to me saying that for the lost item (which was brand new, pls refer attached invoice copy for details), they will only provide 25% as the claim value, which is unacceptable.
I have got all the relevant documents in support of my claims. You may refer the following link in GATI's website, wherein I have recorded the missing and damaged items in the POD-
http://www.gatikwe.com/showPOD.jsp?dktNo=[protected]

I have lost a brand new item, due to GATI's carelessness. Therefore, I need a full refund of the claim value from them. Please help.

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Aug 13, 2020

Complaint marked as Resolved

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vilas naik

from Mumbai, Maharashtra

I sent two boxes of sarees and ready made garments valued Rs. 60000/- from Mumbai to Bhubaneshwar through Gati Kwe on 14/05/2018. The boxes were delivered on 24/05/2018 fully damaged and items worth Rs. 30000/- missing. I lodged complaint for loss of materials and submitted claim documents to Gati Kwe on 03/06/2018. Till date I have not received any reply from the company even though I was following with company through emails. Anybody can tell me how and where to file case against for compensation.

VILAS LAXMAN NAIK MUMBAI

[email protected]'s reply, Oct 27, 2018

Hi Vilas,
Did you get your claim? I am also facing the same problem. You can reach me 9911135572

S.KANNAN

from Bengaluru, Karnataka

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Sir,

On 10th October 2009 I was travelling in Sabri express from Trichur to Secunderabad in B1 coach seat Number23. I missed my reading glass with a platic enclosure. If found please sent it to " S.KANNAN F201,Shailaja enclave, Chandragiri colony, Neeredmet, Hyderabad - 500056 or inform me at cell number [protected]. I will be very thankful.

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PRATINAV MOTORS

from Delhi, Delhi

it is to inform you that the consignment bearing doc no.[protected], booking date-31/12/14 has been delivered short on 10-01-14. The consignment consist of 102 boxes where as only 100 boxes have been delivered at Pratinav Motors, Sonapur, Assam, Dist-Kamrup. The consignment was booked from Hyderabad. A complain has been registered at GATI ( complain no.[protected] but no action has been taken till date.

Raja

Preet Bisht

from Jammu, Jammu and Kashmir

I booked my luggage from Kalaikunda to kashmir via GATI KWE on 27May16. On reciept of the consignment the items found to be broken. I filed the complaint for the claim on 21JUne with all the details they have asked on phone. Theyhave not responded, till now. Where shall I complain for further action?

[email protected]'s reply, Oct 27, 2018

Hi Preet, I am also facing the same problem

Kanhu Charan Dash

from Bahula, West Bengal

I booked my bike, led TV, and 2 other cartons from derabassi to Bhubaneswar (docket no[protected]. I received items on DT 11 sep 2017 but my led TV & my bike found damaged.I filed a complaint for the compensation but their replay was not satisfactory. I need my total compensation. What to do now pls suggest.

[email protected]

from Khed, Maharashtra

Hi have booked a consignment on 16/08/2018 to GatiKwe from Ghaziabad to Pune and got it delivered on 24/08/2018 in fully damaged condition. I have applied for claim but they are not giving my claimed amount. Till date I didn't get my claimed amount, what should I need to do can someone help me
Vinay
[protected]

Veer Muthamsetty

I booked my bike from 27th july 2020 from bangalore to Veldurthy guntur district Andhrapradesh. I paid 6300rs to deliver my package at my door steps, it took almost 10days to deliver but that's ok, the thing is on the date of assured dly date, delivery agent called me said he is not paid full amount hence he is not going to deliver my package at my door steps, I called customer care raised a complaint, but no use, finally I had not choice I agreed with delivery agent clause and went to the delivery point which he asked me to come. Here is the twist i shocked after seen my package, my bike is fully damaged, delivery agent and booking agent both kicked this mistake from thire court, finally I ended up with damages package . No one took responsibility, gati is the number one worst transportation logistics company, see the damage