[Resolved]  Gati — Negligence and Rude Behaviour

Address:

Jaipur, Rajasthan

I had booked a courier pick from Gati on 15th May at 4.51pm to be picked up on 16th May and delivered to Lucknow. After booking this online, I spoke to one of their customer service executives and she told me that the pick up will happen on 16th May between 2pm tp 6 pm and she can not give any more information on this. On 16th morning, I got a call from someone saying that a person will come to pickup the courier between 2-6pm. Till 5p.m no one arrived so I called their toll free number, they provided me with a local Jaipur number and asked me to talk to some Ms Meenu there, when I called there, some Ms.Anuradha picked up and spoke very rudely to me and said that they do not have any person to pick up the courier and that I should go and personally drop it to their office. When I called up the toll free number again, they said that a person will come between 6-7pm. I called the local Jaipur number again to confirm, Ms. Mamta picked up and again was very very rude and despite to making me take a leave from office and keeping me waiting the entire day, she said that the person will come and pickup between 6-7pm but make sure that someone is available and the person doesnt have to wait. The pickup person finally reached at 7.45 pm after making some 15 calls to 10 different people. The pickup persons were also extremely rude and asked more money then actual and used foul language when asked as to when the courier will be delivered and finally we asked them to leave without giving our courier to them as they were saying that it will take 6 days to reach Lucknow where as the claimed transit time is 2-3 days. They left our home, abusing everybody. This is a very very shameful behaviour from such an esteemed courier services.