Pathetic Service and Misguiding Information
We, a Hong Kong registered company with base in Guangzhou (China) having used Gati.com's courier service for few years through their local Agents here.
However, things have changed from last end of year when one of our Consignee's was asked by Gati.com to pay Rs 25XX.00 as Customs Duty on non-existent contents of Fabrics in the parcel. Since the samples were urgently needed, the Consignee paid the amount under protest with a Letter addressed to the Customs Department. When the Client demanded official Receipt from Customs Department, Gati.com gave its own Receipt. Nine months later, the Consignee has never received any reply from Gati.com or the Customs Department till this date.
The Consignee is not sure if the so called payment was actually handed over to the Customs Department and has asked us to compensate.
We wonder if Courier Companies come under preview of some Regluating authorities and if so, shall appreciate contact details of the Regulators. Thank you.