[Resolved] Gati.com — Simply Pathetic Service

[Resolved] Gati.com — Simply Pathetic Service

B BSW

We couriered a parcel containing one piece of Computer Cabinet in CKD (completely knocked down) form valued at USD 4.40/Pc was couriered vide Choicex Tracking[protected] and onwards by Gati's Tracking #[protected] on 03-Sept-2010. However, since the parcel was not delievered in more than three weeks after dispatch from here, we sent an email to their local agent with copy to Gati.com. We were informed by Gati.com that the Consignee is NOT answering calls whereas in reality the Consignee called them few times but with no concrete result and gave up the chase. The status appearing on their website as attached clearly proves how pathetic their service is. The parcel arrived in Mumbai on 9th Sept and was finally delivered to the Consignee in Ulhasnagar Office, not in Ambernath or Godown as appearing on their website. We recommended them to change name to Dheeli.com that suits the quality of their service, if any. +1 photos Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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BSW

Gati.com — Pathetic Service and Misleading Information

We, a Hong Kong registered company with base in Guangzhou (China) having used Gati.com's courier service for few years through their local Agents here.

However, things have changed from last end of year when one of our Consignee's was asked by Gati.com to pay Rs 25XX.00 as Customs Duty on non-existent contents of Fabrics in the parcel. Since the samples were urgently needed, the Consignee paid the amount under protest with a Letter addressed to the Customs Department. When the Client demanded official Receipt from Customs Department, Gati.com gave its own Receipt. Nine months later, the Consignee has never received any reply from Gati.com or the Customs Department till this date.

The Consignee is not sure if the so called payment was actually handed over to the Customs Department and has asked us to compensate.

We wonder if Courier Companies come under preview of some Regluating authorities and if so, shall appreciate contact details of the Regulators. Thank you.