We had purchased an 5 in one inflatable sofa with air bed at Gauba ,The order no.113487330/Sub order no.4366938 , Purchased on 29/11/2011 and we had found damage in the product we recieved , Hence they suggested us to replace the recieved product we had sent this SOFA through TRACKON COURIER AND THE DOC.NO.IS 254372965 , Dated 17/12/2011 This has been sent to GAUBA,DELHI , We are unable to get the customer service nor any phone calls to us regarding the replacement of the purchased item , So i request you kindly help us in the committed replacement from you since it is a long time we have sent you the damaged product to your delhi office.We spoke with the courier people [TRACKON -Delhi , Ph: 42448507] they have delivered the product on 22/12/2011 at your office.The customer care [icare] had promised that they will refund the money by 14/5/12.