[Resolved]  GE MONEY FINANCIAL SERVICES PVT LTD PITAMPURA NEW DELHI — ISSUANCE OF DEMAND NOTICE EVEN AFTER THE SETTLEMENT OF ACCOUNT ONE YEAR BACK

Address:

Nagpur, Maharashtra

I have sent following mail to M/s Leagum associates ,new delhi on 1 july 2010:-


This is in reply to the Demand Notice received Today , on behalf of M/s GE Money Financial Services Pvt. Ltd, vide Demand Notice No: GE/CC/QLD/JUN’10_8106, Dt: 17 June 2010.(LEAGUM ASSOCAITES JANGPURA NEW DELHI)

With reference to this notice wherein it is mentioned in Point No. 2 & 3 that Cash card which I was having bearing no.[protected], is overdue of payment and for the said card I have not made the due payments and avoided adherence to the payment terms and conditions. As mentioned in the Notice the total outstanding as on 17th June 2010 is sum of Rs. 5644.80.

Further referring to point No. 4 where in leagum asso. has threatened me that they have provided my information to the central govt. department namely CIBIL, for defaming my credit rating amongst various financial institutions in India. Further in point No.4 they have mentioned to initiate legal action against me, if the above mentioned payment remains unpaid within 7 days of receipt of this Notice.

Now I request you to read further, regarding my clarification on this matter…..

1.First and the foremost, the mentioned card bearing no.[protected], was mutually settled, for a sum of Rs 1500.00, one year back on 6th June 2009. For your ready reference pl. refer the attached letter issued By GE Money ,Nagpur Branch, to me at the time of settlement.

2.The total outstanding towards me as on 6th June 2009 was Rs. 5325.00, and the same is mentioned in the settlement letter issued on same date. The last date(Grace Period) to make the payment was 20th June 2009. Accordingly I have made the payment of Rs. 1500.00 on 8th June 2009, directly to the employee (Executive-Mr. Mahesh) of GE Money financial services. Pl refer the attached receipt issued on 8th June 2009, receipt no. ZNAG 063301.

3.The account was settled amicably at the Nagpur office (See the stamped address of GE Money, sanskrutik sankul Nagpur) after receiving the payment, in cash (3 notes of Rs. 500, mentioned in the reciept). Further they assured for issuance of NDC within 7 days.

4.After 15th June 2009, I have followed up with the branch for NDC & since then they are delaying the issuance of the NDC and till date they are continuing the same. When contacted at the customer care at Hyderabad Mr. Ajay spoke to me[protected],[protected], and asked to send the scanned copy of the settlement letter and the reciept to him by mail which I have done on 17th September 2009. After sending the mail I confirmed the reciept to him and he assured for the NDC within 7days to me on my email ID.

5.Even after not receiving the NDC, I contacted the Nagpur branch on 23rd September 2009 and asked for the same, they said that the (Mr. Mahesh)person who collected the money has done some forgery in the branch and legalities are initiated against him and he is having your payment too, which he has failed to handover to the company. And they started demanding me Rs.5500 to do the final settlement otherwise they threatened me to go to police and Honorable court for legal action against me. Immediately I contacted the customer care and informed them the issue, they again asked me to forward the mail of scanned copy of settlement letter and the reciept to them and they said they will take strict action against the Nagpur Branch officials.

6.Accordingly I have again sent the mail to one lady (name I don’t remember). In all these months I was receiving threatening calls from the collections department of GE money financial services for want of payment. Every time I have given them the reciept no. and the settlement letter details, but they denied accepting it. Once the collections executive came to my home and I handed over the Xerox copy of the relevant documents to him. He said he will forward them to the HO.

7.Now nearly 1 year has passed and still every month 4-5 times I receive the threatening phone calls from the collections department and as on date the customer care and the corporate office have not solved the issue.