Dear Sir/ Madam,
I placed an online cake order through giftwithlove.com to (http://www.giftwithlove.com/cakes1.htm) be delivered to my husband in Pune. The cake I ordered from your website was 5 Star Taj Hotel Bakery Mang Cake (See aattached pic cakesdner0105.jpg) however what was delivered was TOTALLY different!! See attached pic (cake delivered).
This website is total deceive!! Showing something on the website and telling customers it's 5 star Taj Hotel Bakery and delivering something else. My family and I were extremely unhappy with this! I was informed by my husband that the cake was just an ordinary cream cake like any ordinary cake and the one small mango thin edge, which did not even give mango flavor. Paying almost Rs 1,700 and getting such a cake was an utter dissapointment.
And when I called the customer service, they kept asking me to call different numbers. Being in Australia I had to waste my precious time and money trying to contact the right person to speak to. When I spoke to them they refused to answer anything and asked me to email them the complaint. Being frustrated by this I sent them an email.
I have also noticed that they have copied the pictures from Cake2Thaliand.com and this is a total fraudulent way of getting customers to buy from them. This company has serious ETHICAL issues and is exploiting customers’ money and trust and must be stopped.
I have attached the 2 pictures for your reference. Hope you will look into this further as I'm sure there are many other customers who are getting ripped off by this deceiving online company.
Should you need any further details, please do not hesitate to contact me.