[Resolved]  Gilma - Stovekraft India Pvt. Ltd — DEFECTIVE CHIMNEY FILTERS

Address:

Karnataka

Dear Sir,

Reference below mail, i have not had any response from your end till date. and i'm not to contact you on the telephone numbers provided on the warranty card nor through the contacts on your website.

This is to inform you that i would be referring this matter with the consumer court for further necessary action in addressing our grievenaces.

Thanking you,
Murali M.K.

--- On Thu, 11/11/10, murali padmanabhan <[protected]@yahoo.com> wrote:

From: murali padmanabhan <[protected]@yahoo.com>
Subject: Fw: Dura-90 - Grieveances
To: [protected]@stovekraft.com
Date: Thursday, November 11, 2010, 2:26 PM



--- On Thu, 11/11/10, murali padmanabhan <[protected]@yahoo.com> wrote:

From: murali padmanabhan <[protected]@yahoo.com>
Subject: Dura-90 - Grieveances
To: [protected]@stovecraft.com
Date: Thursday, November 11, 2010, 10:12 AM

Dear Sir,

We purchased a Gilma Chimney(Dura 90cm)+Hob(GST3B) as a combi offer on 19.06.10 from P.H.D.Marketing in Ganganagar, Bangalore.
It was installed the next day by their person and was functional.

We were promised by PHD marketing that any service related problems will be taken care by them and we need to just call them and inform them.

A week later when we tried to remove one of the filters, the plastic clamp assembly on the filter which which locks it onto the chimney, came adrift and the 2 small springs inside got dislodged.. This happened with the 2nd. filter also.

We informed PHD Markeitng immediately over the phone and they washed their hands off by saying the maintemnace will be done by another company and gave us some tel.no to contact. We called that number many times and nobody bothered to attend to the problem for the last 4 months, despite many reminders calls thereafter.

finally on 03.11.2010 one person from Manoj Enterprises, Nagarbhavi circle, Bangalore, attended and saw the problem and said he they cannot solve this problem as it is not covered under warranty, and has charged Rs.50/- for his visit also.
If the entire clamp comes off the filter how could they say that it is not covered under warranty instead of repairing it?

It is shocking to see such state of handling by a company like Gilma's vendors with such irresponsible attitiude. The plastic clamp assembly and springs seem to be of inadequate strength and quality as a moving part and for a long term use.

I would like to request you to kindly look into this problem as i'm fed up of dealing with your vendors who, i feel sorry to say this, would only spoil the name of Gilma.

Have attached the copy of the bills and receipts.

Looking forward to your response.

Thanks,
Regards,
Capt.M.K.Murali
no.172, 6th.Main, II Block,
R.T.Nagar, Bangalore 560032
Tel;[protected]
Mob:[protected]