[Resolved]  Glen Appliances Pvt. Ltd. — to change glass top of of gas stove which under one year guarantee period

Address:Himachal Pradesh

Regarding above subject the matter is that, I have purchase one of glen company's gas stove model no. GL-1049 (GT-[protected]) from Sales India private limited on 14th feb’2010 which has one year fully guaranteed against any defect arising out of defective material.
Glass top of above product was cracked on 26/01/2011 while my wife was cooking the food on it. We found that there was nothing unusual activity happened during that time. The glass was broken due to its poor quality only
the compony's authorise peson is refuse to change it thay told that the top is not as a part of guarantee.but my question is if top is a defective than why should they not replace it.
these things are not suggest at the time of demonstration of your product at that time your representative are give surety that the glass is never been broken even after very hot.
I have also attach potograph of brolen top for reference.
thanks and regards
Sudhir jain
+1 photos
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Aug 13, 2020
Complaint marked as Resolved 
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