[Resolved]  Glen Chimney — fraud

i am reen bansal from pune i have purchased a chimney in 2007 i had a very bad experience regarding the glen chimney.so i decided to share my experience on compare india
i think this will atleast help me to get my problem solve

i had registered a complaint for the the chimney not working within the warranty period just 3 days was left for the warranty to get expired. i registered my complaint to the service center they assured me that the technician will vist at my residence the very next day so i had to take a leave that they because the technician will not visit after 6pm this what service they provide.that day the technician did not visit at my residence & i was unable to get in touch with the cordinator as the no was engaged continousaly so i had to give up the next day i again contacted the service center the cordinator told me the technciian visited at your residence & nobody was present so he could not complate the work this was the lie they i could not argue with them as i wanted to get my work done so the next day my husband was in the house for the same ting he visited a 5 pm & told that you will have to pay for the motor what is been short when my usband told the technicna that it was in warranrty he refused to thathe told him please chaek the record it was been registered in warranty period he refused to & asked for the amount of 3000/- so contacted the head office in faridabad we dint get any help from them also even they refused to saying that the call was registered out of warranty even when we send the document to them they refused the chimney cost was 10000/- so we filled a case against the geln chimney with all the necessary document as we had recorded the converstaion that i had with the coordinator as she confirmed that the comaplint will be registered within warranty period
so we got the compenssion & even got our work done'so when ever you are speaking to the glen service kindly record the call so you have the proof.
reena bansal
[protected]
pune