[Resolved] Glen India Ltd — Poor Quality Gas

[Resolved] Glen India Ltd — Poor Quality Gas

A ANISH MAHESHWARI from Shujalpur, Madhya Pradesh

We are a old resident of Indore, and have bought a Glen Gas Table - GL 1031S Steel TR on 23/07/2005 from you authorised dealer LOTUS at Indore MP. Before buying the same we found that the price range of you Gas Table was higher compared to other local brands. Inspite of this buying a product from company like GLEN we always beleive that the quality has no compromise , and we are spending higher due to best of quality and long term responce from product. Unfortunetly our experience to the same is just opposite and we felt that buying a gas table from you company was a mistake. On 11/12/2008 , some problem has come in the Gas Table and as per the suggession of your authorised service center : M/s Ambor Marketing P Ltd we have to bear the cost of change in Alluminium Gas Tube . Post approx six months again the Gas Table start troubleing , again we made a compalint with your authorised service center : M/s Ambor Marketing P Ltd and on 27/07/2009 , we have to again bear the cost of change in Knob, Burnor Alluminium . We fail to understand a GAS TABEL buy from such a reputed company has so frequent compalint and everytime the parts needs to be changed at customer cost. We would like to know why such a poor quality material used in the Gas Table , and inspite of paying a higer price why consumer needs to face the problem like this. Also wish to understand do the company like Glen Appliances P Ltd has some consumer grivences policy, and if so we would like to hear somthing soon from you. An Unsatisfied customer Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

savita

from Mumbai, Maharashtra

hi

this is savita sharma from faridabad
even i have gone through the same problem when i purchased the chimney pathetic service & no proper cordinator not proper trained technician

please do not go for glen

kumkummisra

from Mumbai, Maharashtra

unforunately my experince is the same buying a product from company like GLEN we always beleive that the quality has no compromise, and we are spending higher due to best of quality and long term responce from product.
Unfortunetly our experience to the same is just opposite and we felt that buying a gas cook top GL1033SSHF from you company was a mistake. WE BOUGHT THIS COOK TOP from kara baazaar [electronic mid night diwali baazaar held in kanpur]exhibition in exchange offer organised by glen india.to my dissapointment the burners of the cooktop broke and the rings of the burner came out .this happened wthin year but the dealer responsible refused to help us. now i have come to know that ther is 5 year warrenty for the burner by the company .i will be obliged that company helps me out in this matter thankig you kumkummisra

C. RASHMI

from Gurgaon, Haryana

I very much agree with you. I bought a GLEN platinum cook top no. GL 1047 TR in Kolkata from a very reputed store on 18.02 2009 and within a week its triple ring burner started giving trouble. 50% of the wholes of the burner were faulty and would not light on igniting. On making a complant the custmor care service sent their techincian on 23.02.2009. The saddest part is that the technician even after seeing the fault refused to acknowledge it, infact he justified by saying that the burner is working fine, and the solution he offered wasto light the full burner you have to blow some air with your hand ( a solution which one would not offer even to an illterate person) THIS IS THE LEVEL OF THE TECHNICIANS THAT GLEN HAS HIRED for customer service. After much persuassion we were promised by theglen office in kolkata that another technician will come to attend the fault: WHICH NEVER HAPPENED. As a result, I was forced to use the triple ring burner- the MAIN FEATURE of the cooktop the burner in the same condition till it completely became redundant.
Finally I made another complain as the cook top is under warranty period but they still refuse to accept that the burner is faulty.
I have come to a conclusion that the cooktops with triple ring burners which is the PRIDE OF THEIR APPLAINCE are DEFECTIVE AND I WOULD ADVICE BUYERS NEVER TO BUY THEM.
thanx.

ptdc

from Kuzhithurai, Tamil Nadu

We have the same experience in Auroville, in the center for food distribution of Pour Tous. In February 2008 we purchased in Planet Excel in JN Street in Pondicherry a 5 gas stove with inbuilt oven.

Just a few weeks after, we realized that the oven did not work well because the door was not closed properly.

Several times we called for servicing, they repaired (apparently) but again was the same after one or two days.

The service support in Pondy is very difficult to get. They take months and months to answer to our calls.

Now, after two years, finally somebody came and said that the spring needs to be changed and that it has to come from Italy... without even the certitude that it is going to happen.

We are really so discouraged with this company and we do not understand what type of equipment is this which does not work, nobody knows how to repair and on top of it, does not have spare parts available.

We regret deeply the decision we took to purchase from this company Glen.