[Resolved]  Godrej — Not getting support from Godrej customer support Hyderabad

GODREJ'S STEP MOTHERLY TREATMENT TO OLD CUSTOMERS

I purchased a godrej cold gold refrigerator 14 years ago when I shifted to a new house.
internally its working well and I have no complaints regarding that; but the external body which is made of iron is crumbling like dry sand.
I wrote many a times to the customer care section and a man from their company came for inspection who assured me of help but after 2-3 days their mind changed and they told me that i should get the whole outer cabinet removed for a new one for Rs. 6000.
Initially the offer was free but within days as they realised that the customer has been using the fridge for 14 years, let us just harass him for the same.
I wrote to them many times subsequently but to no avail.
Now if they are not listening, they should do away with this sham of customer care for GODREJ DOES NOT CARE FOR CUSTOMERS.
G S GANDHI
CHANDIGARH.

hi!

i am the customer for godrej hi care ltd. (mumbai). i have taken the contract for pestisides control treatment. there are 2 different services which i have taken .one cockorach and 2) bedbugs.

BUT I THINK THEY MAKE FOLLOWS TO THE CUSTOMER AND NOT GIVE PROPER SERVICES. THEY JUST KNOW HOW TO REMOVE MONEY FROM CUSTOMER AND TROUBLE THERE LIFE OUT LATER.

I AM VERY...VERY DISAPPOINTED WITH THE COMPANY BECAUSE:
1) PEOPLE ARE NOT AT ALL INFORMATIVE ABOUT THERE PRODUCTS.
2) THEY R VERY VERY RUDE.
3) I HAVE BEEN ATTENTED BY 5 DIFFERENT PEOPLE BUT NOBODY HAS RESPONSED BACK.
4) I HAVE E-MAILED TO THE MANGER DEPT. BUT NO ANS.
5) HIGHLY IRRESPONSIBLE.
6) LOST LOST AND MORE COMPLAIN.

NOW IF THEY ARE LISTENING AND RESPONDING, THEY SHOULD DO AWAY WITH THIS SHAM OF CUSTOMER CARE FOR GODREJ HI CARE LTD. DOES NOT CARE FOR CUSTOMER.

HOPEFULLY U'LL HELP US OUT.
THANKING U
RASHMI

I agree Godrej HiCare is not bothered about customer service. I'm here in Bangalore and I took yearly contract for pest control # 07/142440. After taking money for the whole year they disappeared and no response to my phone calls to bangalore office or even mumbai head office.

Try the phone nos given in the form / websites it just rings and no one picks up.

I could never imagine that Godrej brand can do like this.

I bought a four door cabinet from Godrej showrrom on Rajbhavan road, Hyderabad. From the time of delivery the lock of the cabinet is not working. Even after repeated complaints, I am promised that the lock would be repaired but no one comes up to repair it.
Over the years I have seen Godrej quality and service going down. If this is the trend they Godrej intend to follow then very soon they won't be India's top storage provider.

Godrej's products & its employees only torture customers.I won't buy any of its products throughout my lifespan.

I have purchased new Air conditioner of 1 Ton from Ami Enterprices, Sector - 21, Gandhinagar, Gujarat before one week. But till writing this mail I have not received any demonstration for the AC. They just installed the AC and went away becuase electricity work was incomplete. They assured to us that they will back and give the demonstration but they are not able to come for demonstration.

Please do the needful.

I have bought a double door refrigirator 2 years ago and now i m facing cooling problems in my fridge.
i faced similar problems last year and i somehow called godrej customer care.but the problem still persists.now i m unable to call the customer care number.I am very much frustrated with this and want someone to help me out.

I purchased a Godrej Fridge Model G-21 (210 ltrs). I have water likage problem since purchase. I wrote several time to [protected]@godraj.com and call his call center saveral times but nothing happen. 1-2 times his service engineer visit my home and tell me to take AMC or give me 500 rs to me without any payment slip (privatly). I say sorry to give money to service engineer. till now it is 3.5 year. nobody care about my complaints. I think godrej is not a good brand to purchase or rely on it.

Uday Gupta

Hi,

This is regarding the replacement of a newly delivered refregerator.
I recently recieved a refrigerator from Okhla branch and the refrigerator was delivered with a defective door.

Inspite of several calls to the customer care and also to the concerned branch I have not recieved any response from your end as of now.

Its been 18 days since the date of delivery and no communication is there from branch side.
This is higly irresponsible at the company's end and needs immediate action.
If the issue is not sorted out I wont even mind knocking consumer court's doors.

Refrigerator Details:
Model : GDE-19C1
Capicity : 183 Ltrs
Color : French Levener
App. No - 697572 dated:- 15/6/2008

Thanks and Regards
Manoj Yaduvanshi
271-B, New MIG Flats,
Mayur Vihar Phase III,
Delhi-96
Mobile No - [protected]

I purchased a Godrej Pentacool Double Door refrigerator from your authorised dealer Vasanth & Co, Coimbatore, Tamil Nadu on[protected]. The one year (warranty period) was uneventful. After that within a time span of one and a half years, I had spent nearly Rs.2000/- for its repair works at your authorised service centre, Zenith Agencies. The problem was inadequate cooling.

Recently on 13th June onwards the cooling was very less. I informed the service centre, Zenith Agencies and they transported the machine to their service centre in Coimbatore. According to them, the complaint was for the cabinet and it must be got changed. They gave me an assurance that they would return it in 15 days.

But it had been nearly 20 days without any communication from them. While contacting the concerned person of service station here in Chennai over phone on 08-07-08, he replied that the cabinet was not available, so he was helpless. I never had such a bitter experience before.

i had purchase pentacool 180ltr godrej refrigerator from Arun Electronics, umbergaon, gujarat. it was having problem for cooling. we had approch many times to this store. once the company engineer came from dahanu, maharashtra. & he replaced the compressor. but the problem is not solved. it was purchase as no.[protected], vide sr.no. 00003501 & model no. GDP-190P.

Hi i bought a godrej 1.5 ton ac from the anna nagar branch of VIVEKS, chennai, its been one year now iam very thank full to the team of godrej but for the past 1 month the water inside my bedroom instead of leaking through the pipe given for the water to go out. I called and placed a complaint with the customer care number 6000 2030 but when the executive called for the repair i was in bangalore for my sister's marriage for which he promised me that the ac will be reviewed on the coming monday but then no response from the team as off now. My number is[protected]. Please do let me know abt ur service to the customer. Is this the way u treat ur customer's fault. Please don't make hate godrej after service with the product. Please respond immediately

Hi,
I brought a refrigerator 2 months back it's godrej's EDAGE Model.Problem is that Freezer door inside
refrigerator never gets locked and due to which refrigerator's cooling is not effective, i've complained to shopkeeper from were i purchased refrigerator atleast 4times but no help.3 different representative's have visited my house but no joy, everyone check's issue n says will be back on tuesday wednesday etc n noone come's back.Issue stands as it is.Help me please if possible

Godrej — Fraud in renewal of AMC

A Godrej Refrigerator (FF- 410 Ltr) was purchased on 13.01.04. The same was always covered by AMC. The AMC was due to expire on the 24th May' 08 & the same was renewed as on 9th April' 08 itself by paying an amt of Rs 2, 667 (vide Application No: 1078830) to Salesman: Ganesh2690.

However Mr Ganesh has not submitted the same amount with the Company immediately but only on 8th May'08. Mr Ganesh has replaced the Original Application Form by Application No:1078246 on which the signatures have also been forged . He has renewed the AMC for a 260 Ltr refrigerator as against our 410 Ltr refrigerator.

We have received the Contract No: [protected] which is valid from 26.05.08 to 25.05.11. However now the Company is refusing to accept the validity of our AMC & even refusing to provide the services (as per the AMC) for repairing the Refrigerator which is not working since a week.

The facts of the case has been brought to the notice of the above mentioned employees.

I ordered Sleek wadrope with 2 weeks delivery schedule, vide receipt no.43270 Bill No.56703 with full payment against debit card at Pune Godrej outlet . I enquired after 12 days, the status of delivery on Phone number :[protected] /7 as the product was to be arriving from Mumbai. I had specifically instructed time and again that I will take delivery only during the week ends i.e Saturday evening or Sunday Morning. To my surprise the same evening of 9/9/2008 at 6pm, I get the tempo reaching delivery address and offloading the material in front of closed door. Is this the way to service the customer with signature obtained from the Society Security watchman ? Is this the Professional way of handling Orders?

TO WHOMSOEVER IT MAY CONCERN

I have a window airconditioner from Godrej bought on 4th oct 2006. I bought it because at that time i trusted your product and brand. But after using it I have realised that Godrej is the worst company and it's products are worthless. I know this mail will make no difference to you, but i thought I should inform you how you make ur customers suffer.

Complaints made by me are as follows:

1) 630970
[protected]/04/08
[protected]/07/08
[protected]/08/08
[protected]/09/08 (still not repaired)

As you can see above, how brilliant your service is, that I need to call your service center every month. And the last complaint, has still not been rectified. Everytime there is a huge bill, and the problem always remains. Complaints 2), 3), 4) and 5) are for the same problem. Fan Motor failure. The remedy I get from your illiterate engineer is that I need to keep the A/c running for atleast 10 mins everyday. I went out of station for 02 days and then when I come back and switch on the A/C, it doest work again. In my opinion, if the a/c would have got rectified on the first complaint, then it wouldnt have completely shut down, as told to me by your engineer. So your people escalated my small problem, till it completely went bust, so that you can bill big amounts from me.

I shall not waste your and my time anymore. If your company has any shame then, kindly repair my airconditioner.

Prateem Ghosh
0-[protected].

Godrej — cooling issue

hi from last 2 days my refugretor 165 ltr not working.
pls contact me on mob:-[protected].

Dear Sir/ Madam
I have purchased one Refrigerater Penta Cool 260 Ltrs. with all details attached in the scanned copy for your reference. (Date of purchase[protected]
But I am sorry to inform you that the perfornance of referigerater is very poor.



It has been attended by your service Engineers 4 Times (With in a very short span)

Calls attended dates are
1.[protected]
2.[protected]
3.[protected]
4.[protected] Complaint No.- 929232)

It is very disgusting that a company of such reputation is having a very bad product which in fact not countinues run for a long time.

I am fed up with this Refrigerater & I need replacement of this refrigerater.

PL. Change my Refrigerater immediately.

REGARDS

RAMAN KUMAR
PRODn. ENGINEERING
[protected]

I have purchased Godrej Refregirator 263 litres capacity double door yesterday from M/s.Adeeshwar showroom, Ist block, Rajajinagar, Bangalore. The firm has arranged it's delivery today and some assistance from your Company side is required for it's installation. Please arrange to attend the same at the earliest. Ref No. 805988 dt.[protected].

Yours faithfully,
P.D.Siddhanti
Mob.No.[protected]

Hi,

This is regarding the replacement of a newly delivered refregerator.
I recently recieved a refrigerator from TMC Malakpet branch and the refrigerator was delivered with a defective doorthis is handle was broken.

Inspite of several calls to the customer care and also to the concerned branch I have not recieved any response from your end as of now.

Its been 16 days since the date of delivery and this is higly irresponsible at the company's end and needs immediate action.


Refrigerator Details:
Model : GFE 25 BC/BD/BY/BZ/2008
Capicity : 230 Ltrs
Color : Silver


Thanks and Regards
M.Ratna Prakash
Padmaja Homes
commeritial Tax Colony
Mohan Nagar
kothapet, Hyd
Mobile No - [protected]