[Resolved]  Godrej — Cheating us into buying expensive mattresses

We bought two Godrej double bed mattresses a month ago; both started developing huge troughs within 24 hours o[censored]sage. One of them has been replaced; new one developing the same troughs.

Our complaint was handled by Pradeep (Mumbai office) who cited "manufacturing defect in the lot" as the reason. He suggested we upgrade to "orthopedic" mattresses and pay exorbitant difference amount for this upgrade. Doesn't their own employee believe in the product he is selling or is this new way of cheating the consumer by forcing him to dwell deeper in to his pocket? If this is company policy, it is absolutely outrageous!!

We have been suffering from back aches because of these defective mattresses. Godrej must provide us with the right "orthopedic" mattresses ASAP at no extra cost as our compensation for all the trouble and pain.