[Resolved]  Godrej Interio — Non-delivery of Product / Refund of Advance

Godrej double bed — Poor quality of service

I have recently moved to Gurgaon and called upon Godrej Service Centre to assemble my Godrej double bed (wrought iron). I had to wait for nearly 10 days before they could come. Within 2 days of their fixing the bed, it was loose all over and shaking. I called them again and their response was we will charge you again! I must say, this is the worst customer service one can provide! My complaint number is 521618 dated 19 Sept 09. I also spoke to their Manager but of no use.

Godrej — regarding refund of money

This to inform you that I MAHESH LOHIA purchased a refrigerator from your salesman SAIKAT CHATTERJEE with the exchange of old one.He told us that our AMC money of the old refrigerator would be refunded in 15 days from date of purchase ,the purchase was effected on 03.09.2009.We are being informed that we would receive our money in next few days for last 5 months but we are yet to receive our money,if we do not receive our AMC money in the next 7 days we would be bound to take legal actions against u . So please kindly look into the matter

YES I completely agree!!

Godrej is no longer the Godrej it used to be., . It is now a Company filled with arrogant crooks... Once they have your money they care a damn for you... There is NO after sales service and NO customer support. I have purchased a Nile recliner for about Rs 16, 000 and just within 7 months the stitching came out and when I tried to lodge a complaint there was no one to address the issue... Finally after several calls and visits they sent their Guy who after examining the recliner said that the upper leather cushion will be replaced free of costs... I asked this guy if I had to pay any cash for his visit and he said NO.. I even offered him Rs 50 so he would get things done fast...but he didn't take it ... Anyway after 5 days I get a call from Godrej and some Rude Arrogant and Stupid Guy who doesn't even know how to talk to customers says that this problem was not covered under warranty since it was an upholstery issue .. (wow stitches coming out is an upholstery issue?) Its just a sign of POOR quality and third grade materials used .. (Godrej probably sources all these Cheap quality stuff from China and sells it under its label)

This Person further went on to say that I didn't pay the guy who had visited Rs 250 Visiting charges ..that is when I lost it and gave him some piece of my mind .. Telling him that if a person who can buy a product worth Rs16000 would have no problem paying Rs250 visiting charges and also told him that I did offer this guy money which he refused... I further told him that this was not an upholstery issue but an issue of Cheap materials used because of which the stitches had come out in just 6 to 7 months .. I believe this person understood that I wont take this lying down and asked me to contact one Mr Vispy at Vikhroli who was the head of Godrej Interio Dept...

Anyway Its been 2 months now and still this problem hasnt been taken care of by Godrej, I have finally decided to lodge a Complaint with the consumer court and get this issue settled plus get compensated for 2 months of frustration, Godrej will have to pay a good price for this callous and unethical attitude it has towards its customers.

So.. Do yourself some favour and dont purchase any Godrej product .. coz you will be completely frustrated because of the quality and the after sales service... Godrej is no longer the Godrej it used to be ... It has completely gone to the DOGS!

Godrej Interio — post purchase complaints

There are two complaints regarding the post purchase service of Godrej interio,Govind- marg,Jawahar nagar,Jaipur,Rajasthan, mentioned below:

1. We purchased one study table on 16th june 2010 but till date we didnt recieve the table and we always got the responsance that table is reaching in next few days in all telephonically conversations till date.(this table is booked in jaipur for sriganganagar,rajasthan).
2. On 16th June 2010 we purchased one Dining table also and the complaint is :
On 21/06/10,i got my dining table installed and on 23/06/10 my one chair got broken from the joint,on 27/06/10 my second chair broke from backrest leg and on 28/06/10 one major voice came from third chair. I did the complaint to showroom here they told me that inspection will be done for the same and company replace the damaged chairs,inspection done in first week of July 2010.Now out of Six,Three chairs of my dining table got damage in the period of 6 days of instalation.So plz do the needful & please REFUND me the paid cost of chairs immediately, I DONT NEED ANY REPLACEMENT,plz take back the chairs from my residence after REFUND.For the refund i do the required formalities.

These above mentioned conversations are going from last week of June 2010 to till date,but i didnt get the RESOLUTION.
We are not satisfied from the company services,

I had booked a godrej slim line series cupboard on July 22,2010 from a dealer in Dhapodi, pune. I talked to one Geeta madam , and as per the conversation, i gave an advance of Rs.5000. I was told that i would get the delivery within 2 weeks. Within these 2 weeks, there was no communication and then after 2 weeks, when i contacted them, they told me that it will take 2 more weeks and told me that i would get it by 22 Aug. Then again, till the time of writing this complaint, no one has contacted. From last few days, I have been trying to get hold of some one, but no one either picks up the call or if the receptionist picks up, she keeps saying that someone will be contacting. This is really frustrating , that even after one month, i am still to get even a call from the dealer, forget about getting my wardrobe delivered.
Its really a shame to see that such a brand name called Godrej is being devaluled by the dealer.
Anyways, i am planning to get my money back as early as possible and will try not to buy any godrej consumer durables in future.

Godrej Interio — Non delivery of product

I had booked folding red chairs along with various other items. (bill no. 18818 dated 30/06/2010) and had paid full price through the dealer at Jaipur - Godrej Interio. It was promised that the products would be delivered till 10 days . All items were delivered but the folding chairs costing Rs13986/- have not been delivered even after two months.
I have made many calls to Godrej Interio Jaipur in this respect. But only fake promises have been made.
Either I want the chairs by the earliest or the money back. Due action is requested.
Dr Seema guptaq
Rk Hospital,
Vaishali Nagar ,
Ajmer

I purchased a Kreation 3 door wardrobe, Fiona queen bed and Fiona Dressing table on 27th october 2011 from Godrej Interio Andheri (west) Amboli, Mumbai. The experience related to Delivery of products is very bad. First the fiona bed and dressing table was to be delivered on 5th november 2011 but was delivered on 17th Nov 2011 after so many follow ups. At the time of assembly of wardrobe I came to know that, wrong color was delivered even after clearly mentioning it to the salesmen at the time of order. the new delivery came after 15 days and that to with scratch on the door. Again after 3 weeks the delivery came and after 4 days the godrej assembly team came to assemble the wardrobe against their promise of assembling in 48 hours of delivery.Thank God So at last on 19th dec 2011 our Kreation wardrobe was ready to use...

I am not at all satisfied with the service . I request the concerned Godrej authority to look into the matter that the customer should get prompt and good service.

I recently bought a Godrej cot (Morpheus Bed - Rs.20, 000/-) and bunker bed (Bunk Bed - Deuce: Rs. 20, 000/-) at the Godrej retail outlet Ashwini Enterprise in Nerul, Navimumbai. I had ordered for the items on 5th Aug'12. They said they will deliver the items in 4 days. On 7th Aug they delivered an old bunker bed with lot of scratches. We asked them to take the item back. We received a call from the retail outlet saying that we have placed order for a damaged piece with a discount. I never placed for any discounted damaged product.
having written so many mails to Godrej Interio ([protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, "Shilpa" <[protected]@godrej.com>) there is no proper response till date. My money is with them and I am waiting for some one to atleast respond.
Anybody has other email ids for escalation?

Manoharan R

I had purchased a 3 door alimirah from Godrej Interio on 13.09.12, but till now I am not able to use the Almirah.
The mirror has been replace 3 times till now. I have not yet received the proper mirror (undamaged) required to be fitted.

I had complained in the customer care from which I had received the phone no. of Mr. Subrajoyti ([protected]). When I called him last week he assured me that the mirror will be delivered by last week. But still I am to received any mirror.

I have bought one dressing table from godrej, They didn't assemble the mirror in table saying that company has not sent fixing screws. Since ast three months the screws have not arrived and they are now not picking phone. They also didn't reply to my mails. NEVER BUY GODREJ.

Godrej Interio — Delivery of defective wardrobe

Delivery of defective wardrobe by M/S NAARANG FURNITURE CO. JAMMU. Complaints lodged several times. But no result. From:- Rajni Punjabi . MobNo: [protected]

I have complaint against Invoice no 80I / 24202581
Date of Invoice 18.06.2015, Order no 328664 Sales man Tarak Pal Mob no [protected],
Address (Salt Lake GN-30, sec V Kol 91)


Deliver goods Door size is not matching as per Invoice (as per
Invoice 450+900+450 size but deliver 400+800+400 size)


Moreover my wife raised this concern also, but technician
replied don’t compare on size etc. unfortunately, I was there at Dubai at the
time of assemble.


We have raised the concern everywhere Service center, store
room, show room, Dealer etc. they all are not entertaining my problem and
instead they are replying as go to Top level, we will not be able to help you.


I am surprising Godrej a biggest brand in the Market, how
can they do such bluff master activity as Order big size 450 and deliver 400
size. And after complaining even no body is entertaining. Is it a Government
Job they are doing, where for entertainment they are accepting some money?


Note that I have
purchased the same product on 18.08.2013 vide 220130 confirmation no 220130 and
Door of Almirah size(Length and Width both ) is bigger then what I received on
18.06.2015.

I had bought a Godrej Leo dinning table and rose chairs from your Rajkot Godrej outlet. I had made the purchase on 7th December 2016.

It was priced at 48, 340 INR. I had got information that there are discount running which is 11% assured and a scratch card of minimum 5%. I was not availed a scratch card they directly availed a 5%. At that point in time I was not aware about this scheme.
After discount I was charged 41, 800 wherein when enquired here in Ahmedabad its priced at 40, 606. I was told the I can only avail the discount on base price. This was a fake excuse which I came to know today out of Ahmedabad outlet.
Every chair had is imbalanced and table has scracthes. When bought I was told that warrenty is such that I would get service within 48 hours. When I registered the complain I was told that whenever the technician is visting there they will attend the issue. This is already more than 48 hours right now. When I finally called upto the dealer he said it may take around a week.
I was told that delivery charges from Ahmedabad to my location which is around 270 kms will charged at 1500 INR by Ahmedabad Godrej outlet. The Rajkot guys charged me 1500 for 30 kms.

This is what I had been through.

i debasish chowdhury booked a 3 doors almirah on 15.10.16. for Rs55000/-App. at Godrej Show room 2, Gariahat Rd. Kol- 700068. dakhinapan shopping complex, it was delivered after 45 days on DEC. technician visited our house and opened the sealed pack and found two doors in deformed /. broken condition however they assembled the Almirah with the broken doors and assured us they will replace the same within short period . but till date neither any replacement nor any response received from M/s godrej &Co .I am surprising Godrej a biggest brand in the Market, how can they supply a broken Almirah, they resorted to bluff master activity.
from :debasish chowdhury 27P, K.P. Roy Lane Kol-700031. E.Mail [protected]@yahoo.co.in
[protected].