[Resolved] Godrej — Very poor customer Service from godrej | |||
Poor service from Godrej customer care I have purchased Godrej Fully Automatic front loading Washing Machine : GFT 700 . I have given a complaint regarding my machine is unable to hold water in his tank on 20.02.10 ( Service Call no : 884069 ). after many follow ups local Representative came on 27.02.10, he was unable to work on front loading machine, so that he was noted the compaint. after that no response from godrej customer care department i again file a complain for the same problem on 03.03.10 ( Service Call no : 885211 ). Again after 100 of follow ups Representative came from mathura service center on 9 march 2010, he find out the problem with main inlet hose pipes. because of this machine is unable to hold water. he took out those faulty pipes with himself and gives us the assurence that he have to send these pipes to mumbai head office, so that this process will take approx 7 days after that he will provide us the solution, we agreed on this condition. after 10 days i have confirmed with godrej customer care deptt and mathura service engineer regarding status of this (service call no : 885211). according to customer care this problem was closed by side of mathura service center. i was surprised that neither i have given any confirmation regarding to close this problem nor any service provided by godrej yet. i again file a problem on 29.04.10 ( Service Call no : 896383 ) on urgent basis. but same status. no support and service provided by godrej service center and customer care deptt. After that company people are telling that they have no spares neither in mathura nor in mumbai head office store to replace it. how it can be possible, godrej a leading compnay who have not spares in head office too. i am suffering with this problem last 3 month, i made 100 of calls and many mails to "[protected]@godrej.com" but no solution is provided by godrej. please do needful. This may the worst service provided by Godrej. We have to keep this in mind while opting Godrej products Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
I have already sent this mail but no response form godrej company.
From: mohammed.[protected]@tatamotors.com . ]
Sent: Saturday, July 17, 2010 2:17 PM
To: 'godrej.[protected]@godrej.co.in'
Subject: Godrej washing machine Complaints - Poor service from Godrej customer care
Dear Sir
I want to draw your attention regarding the most irresponsible & unethical conduct done by your local dealer of 'Godrej' . I purchased the washing machine of your brand in the month of march 2010 After that it got breakdown on 20.06.2010 .Immediately it was intmated to your customer care det.vive complain no PA001 dt. 23.06.2010 & intimated to your local dealer here at Jamshedpur[protected] They came as usual in time & after examining said this thing to be changed, that thing to be rectified etc. etc. They assured us to come back soon but after that till today ( more than 20 days) they have not attended the machine despite of our repeated request & phone call. This is most unfortunate & not expected from the company like Godrej & it will certainly not justified the kind of quality & after sales service provided by you.
Hence, I seek your intervension in this regard to resolve the issue & request you to instruct your local dealer to become more attentive regarding customer care to retain the goodwill of your brand.
Encl - scan copy of Warranty paper
Regards
Md. Wasim
From H. No.-67, Road No.-14
Old Puleliya Road, Zakirnagar
Mango. Jamshedpur- 831012
Post Azadnagar
| *: mohammed.[protected]@tatamotors.com |
I have already sent this mail but no response form godrej company.
From: mohammed.[protected]@tatamotors.com . ]
Sent: Saturday, July 17, 2010 2:17 PM
To: 'godrej.[protected]@godrej.co.in'
Subject: Godrej washing machine Complaints - Poor service from Godrej customer care
Dear Sir
I want to draw your attention regarding the most irresponsible & unethical conduct done by your local dealer of 'Godrej' . I purchased the washing machine of your brand in the month of march 2010 After that it got breakdown on 20.06.2010 .Immediately it was intmated to your customer care det.vive complain no PA001 dt. 23.06.2010 & intimated to your local dealer here at Jamshedpur[protected] They came as usual in time & after examining said this thing to be changed, that thing to be rectified etc. etc. They assured us to come back soon but after that till today ( more than 20 days) they have not attended the machine despite of our repeated request & phone call. This is most unfortunate & not expected from the company like Godrej & it will certainly not justified the kind of quality & after sales service provided by you.
Hence, I seek your intervension in this regard to resolve the issue & request you to instruct your local dealer to become more attentive regarding customer care to retain the goodwill of your brand.
Encl - scan copy of Warranty paper
Regards
Md. Wasim
From H. No.-67, Road No.-14
Old Puleliya Road, Zakirnagar
Mango. Jamshedpur- 831012
Post Azadnagar
| *: mohammed.[protected]@tatamotors.com |
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
30%
Complaints
1530
Pending
0
Resolved
453
+91-22 6796 1800
+91-22 6796 1700
+91 22 6796 5656
Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
View all Godrej Interio contact information
godrej automatic washing machine — machine breakdown
the subjected washing machine was purchased in feb 2008. this washing machine has not functioning properly from the begining. now this machine has come under complete breakdown. in this regard several complaints have been lodged through the above mail id as well as through toll free no. but still problem is not rectified.