[Resolved]  Godrej — no cooling

i purchased one Godrej refrigerator model no. GD22P.COOL (215LTR) on 27th July 2002 from Bhilai-Chattisgarh( Naresh Enterprise-Akash ganga, Bill no. 129).

Complaint 1: First there was complaint of cabinet as the cabinet was having cracks everywhere. So company replaced it. This was replaced within 2months of my purchase.

Complaint-2: On 20th March 2004, there was complaint of gas leakage and refrigerator was not cooling. I complained it to your Air-care, Raipur(CG), service centre, one of the engineer came and refilled gas. Job no.1153 dt.20/03/2004.

Complaint-3: Within 5 months again there was no cooling as the gas leaked. On 4th Aug’2004 Air-care engineer came and repaired it. They again filled the gas. Job no. 2901 dt.4/08/2004.

Complaint-4: Within 1year (June’2005) same problem existed. The gas was leaked and there was no cooling. I complained and Air-Care engineer came and repaired it by filling gas again. Job no.472 dt.12/06/2005

Complaint 5: Within 2 year it again developed the same problem. This time they have replaced the compressor as confirmed by sales engineers. Job no. 6201 dt.9/06/2007

Now again I am facing the same problem. Refrigerator is not cooling.

Please tell me I believed in the national brand like Godrej and purchased your refrigerator. But I was pained with such problem which is coming again and again. 6 complain in 6 year of purchase which is very bad on any company’s part. Without a refrigerator, you cannot imagine a life these days.

I will be highly obliged if you can replace the entire refrigerator for me, as I think this is a defective part which should be taken care by the company. Why should I suffer for this?

Requesting your support on this.

S.Sajeendran

Address: MIG-1, No.2948,

M.P.Housing Board,

Industrial Area,

Bhilai-Chattisgarh

PIN: 490026.

Mobile No.[protected]

Land Line:[protected]

Godrej — No Customer Service from Company

Hi,


I purchased Godrej split A/C 1.5 ton in 2007. From then onwards i am facing lot of problems in split A/C. The room is not getting cool even we are turning on the A/C for 5-6 hrs per day in the nights and 1.5 ton A/C is also too large for a small single bed room and even for that also its not working fine. I lodged many service requests for the customer care of godrej and its one of the worst customer support in our country.

Reasons behind my comments up on godrej.

1) Even for lodging a compliant on phone its taking nearly 12 - 15 mins we have to stand up in queue and then the call wll be directed to the customer care people and those guys will not respond properly and a small example for that i have lodged a complaint for servicing of my A/C on feb 1 2009 and today its feb 7 2009 and every day i m calling the customer care people but of no use and tiil now i did not get the support from them.

The question from a customer is --- why such a reputed company is giving this type of service to its customer..

I was really got hectic with this GODREJ company and i kindly telling the viewers not to go for these type of companies.

Regards,
Bhanu

h no 6-40, vinayak nagar, balanagar, near lions club hyderabad.
contact no [protected], [protected].

i made a AMC 31/12/2008 and my frist complaint was in the month of june, ur technician has visited and solved the problem, but my ref has worked in good condition only for one day but in reality it was not sloved and from tht day iam gveng complaints no one is responding, wat is the service ur giveing to us?? in frist visit ur technician have told that its a compressor problem, and we agred for the service, he has changed the compressor and again the next day it created a cooling problem.
call no(617329) i hope atleast now u will look after this issue and solve the problem, i made the AMC from SRUJANA ENTERPRISES HYD ..
NOTE : if again i didnt get any respone means, i wil take a serious action. PH:[protected], [protected] FROM MD YOUSUF ALI, ADDRESS: 12-2-47 MURAD NAGAR YOUSUFAIN APARTMENT. HYD..

I am a victim of poor service arrogant attitude of the authorised service centre in Vello for my Washing machine having AMC.

When the body broke I had to pay and get resolved as there is no AMC for plastic and while doing the body set up they damaged the tub and advised for replacing the inner tub which was again not covered by AMC and i have to pay. While setting up the tub, they damaged the meachanical system and advised for replacement. Now since this is covered under AMC they are serious in replacing the item and not interested maintain their rapport. It is 2 months since our shifting from Bangalore to Vellore, the machine is yet to start functioning. WHY SHOULD WE ALL SELECT GODREJ FORQUALITY PRODUCT AND SERVICE. It is said that they put all chineese spare parts and that is the reason for not getting long service.

S Raajagopalen
Vellore
17.11.09

Dear sir

I have purchase Godrej split AC one year back in VIVEK - Anna nagar - Chennai.

Since purchase the AC is not performing and dealer sent once or twice a school drop out and have no basic knowledge of its function and cleaned filter and gone.

I would like make complaint to upto higher level.

K.Suryanarayana
[protected]

no cooling for unit .

I am trying to get the complaint attendent contact no. but ur customers care people are not responding simply passing a telephone No, [protected] &[protected]. i am in position to show more than 50 attempts i made but i have not receive any response from companys customer care & even from the above No.'s...HARI DAS SHARMA

i`ve godrej refrigrator.no cooling.is there.please attend my complaint @ earliest.my contact no.is [protected]

dare sir
I am compliant registered on date 15/04/10 no body took this compliant and This town (AKOLA) care center not received the complaint because this office number not a valid please give me the advice. My compliant no is 905656.

Reminder - 2


I am S. M. Kaushik. I purchase a pantacool refrigerator before 2 year ago, but refrigerator is not work properly. please check it & maintain refrigerator. I give charage mechanic & equipments. so sir please sent any mechanic


Thanking You

S.M. Kaushik
D-8 B.T.T.I.
Campus, CEERI Road
Pilani, Th- Chirawa, District - Jhunjhunu
Rajasthan - 333031
Mobile NO. [protected]

I am very sorry to purchase a refrigerator of 342 litres of your company. In just one year and three months the compressor jammed, for which I have to pay Rs.2090/ - even the compressor is under warranty of five years. A complaint No.400598 made with customer care and also with service centre on[protected] was attended only on[protected]. The full service charges of Rs.2090/- was charged from me on[protected] in advance as I was made to understand that your fridge would be serviced only after receiving the full amount. As the fridge was not working, again I made a complaint No.404367 on[protected] but nobody turned up till[protected]. I put my hands up and also will not suggest anybody to buy fridge from such an irresponsible company where nobody is bothering whether my fridge is O.K. or not, also the amount charged is actually payable by me.

Dear Sir,

Sub: Non cooling of A/c Reg.

I H.M.Hameed purchased Godrej 1.0 Split A/c on 22/04/2010 at Rs. 17300.00 at M/s.Sowcar Eletricals (P) Ltd., which your retailer in plot no.1, Shop no.14, 15 & 16, V.G.P.Doctor Vimala Nagar, Velachery main road, Medavakkam, Chennai - 600100. From sep'10 month the A/c was not working properly it means the PCB Board was not cooling or working properly to till date.
I informed your customer service station no.[protected] and your retailer several times and they gave me a consumer no.430735 and they told me that they will change that PCB board only. But, I informed to change the full set including PCB Board b'coz I heard when they were speaking about problem of manufacturing fault in that set.

I assamed to say you that I was dissatisfy with your godrej product b'coz I invested a huge amount of Rs.17300.00 that was not useful to me and not peaceful to my mind.

I kindly inform you to say that pls send your customers to make immediate service and I need the full A/c set to be changed.

Our Old Address:
H.M.Hameed
No.3/9, Kambar Street,
Karapakkam, Chennai - 600097.


Our New Address:
H.M.Hameed,
No.3/147, Bharathiyar Street,
Karapakkam,
Chennai - 600097.
Contact No.: [protected]

Godrej — None cooling

Call #: 399063 (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008),
Kind Attn. Mr. R. Bhatt/ M/s Mansi Enterprises, Airoli, Mr. Vishal Shah[protected]/ Mr. Satish
Dear Sir/ Madam,
Please refer to the Service order# 377363 on 22.10.11 (1742), MCO/ 071 during which Rs 1220.00 in cash was collected by your technician but no other fault was pointed out.
Again on 25.11.11 just after a month, for none working Compressor in Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) under 5 Years Warranty Jam to be replaced (In spite o[censored]nder warranty, Ur Technician collected Rs 900.00 in cash (Even after demand for money receipt, the same was not given by your technician???) with the assurance to replace on 29.11.11 but didn't turn up).
This clearly reflects your service department attitude of making money without rendering the services resulting tarnishing Godrej Decades' hard earned image.
Please confirm your action in correcting the faults urgently failing which we will be compelled to take the help of Customer Grievance Forum.
We look forward to your rapid response in immediate fault correction.
Thanking you in anticipation of your earliest response,
Yours faithfully,
Malti Singh.
E-7/ 803/ Runwal Estate, Behind R-Mall, G.B.Road, Thane (W).

Dear haripriyanrt,

Your complaint has been closed as on June

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

I bought a A/C and every 4months cooling problem,so every 4months teachnition come and fill the gas or changing the eletric converter.and charge me 2000rs for each service.so everytime I will watch how they doing.and now I bought one cylinder its cost 300rs,and to refill the cylinder 300rs fill for 2A/C. and one converter its cost 120rs.and know a days I'm repairing my A/C. Not call techniction.and how to repair the A/C if the cooling is not coming.
First open the indoor A/C door and cheak that coil its fully cover with a ICE.means clean the blowyer(fan) with the brush,u can get that in A/C spear shop.not with the tooth brush.
2nd promblem coil its not cover with A/C means,go and open the outdoor, inside u can cheak the converter,i[censored] open the converter u can find 4clamp 2on top & 2on down,if its black colour,change it. And the clamp look like a small botton shape.
3rd if the converter its not in black colour.touch the hoss pip in your hand, u can feel the cooling on the hoss when A/C ON.if the hoss not cooling means.u can lock the gas screw with a alinkey and after open the hoss net and attach the cylinder with outdoor unit and ON the A/C,and holed the hoss,so u can feel the cooling in the hoss.and lock the screw,and tight the net,and open the screw with alinkey.and once u doing the repair,first watch how the techniction doing and ask him to show the converter,blowyer,and how they refilling the gas.its very easy.IMPOSSIBLE IS NOTHING.John email:bentick.[protected]@gmail.com

Hi john bentick,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have regarding our product/service.

Kindly send in your contact details at [protected]@godrej.com so that we can resolve your issue at the earliest.

You can also call us on[protected] / 1800 – 225511 for further queries; you can also follow us on:-
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Regards,
Godrej Appliance Team.

Dear john bentick,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on:[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance