[Resolved] Godrej — poor service | |||
Dear sir, I am the owner of a godrej fridge which i bought in 2006, december. As you must be aware of, the compressors that your company supplies come with a 5 year warranty. The compressor of the product in question breathed its last, a comfortable 5 years and 6 months from its purchase date. I,therefore , registered a complaint ,on the 2nd of july, at your toll free number [protected], the complaint ID being X[protected]. i was assured that somebody would contact me within 24 hours. This , however , didnt happen. when i called again, my calll was abruptly and rudely disconnected by your consumer service expert. My second call wsa routed to a courteous lady who helped me out and a technician reached my place in about 2 hours. he couldn't solve the problem as he hadn't brought with himself a spare compressor. Anyways, day after that, another guy shows up, replaced the compressor and took away the requisite 5700 bucks.. no problems till here. But today, after a mere fortnight, the fridge's cooling is gone again, the symptoms being exactly like the last time. Is this the type of consumer service one should expect from a company like yours?? When i decided to go for your product, it wasn't because you guys were offering some discount or anything like that. I chose Godrej because i was under the impression that you people offer good after sales service. but if this is the type of service you re offering, i see no sense in further going for your products ever again, or even recommending them. Your customer care representatives dont have the sense of politely responding to queries, your customer care centers don't have stock of spare parts, and if they do, they supply us with junk that only compounds the problem.. i have paid Rs. 5700 to end without a working fridge!! Do you guys seriously think that we customers are a fool or baffoon?? if this matter is not sorted out, i am afraid i would have to consider Legal options. Awaiting your reply, With regards, Karuna Roy Asso. Prof. SGGS college, Patna ph no- +91-[protected],[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 20 Comments | |||
Comments
Godrej/washing machine — poor customer services
sir,i am a costumer using Godrej washing machine. about two and a half months before, ie no[protected] my washing machine was given for service at GODREJ SMARTCARE in KOLLAM(Kerala). i was informed that my tub had a leak and had to be replaced. the model was GDS650NT and appliance no- 501076.the service card no is J20 dated[protected]. i had been informed that the tub has to brought from Jaipur and it will take maximum '1 month'!!!
until now i havnt got my washing machine back and they are giving the same excuse that the tub is not yet arrived. my mother washes clothes herself now and the authorities are still saying that they havnt yet repaired it. my father who is working abroad has told me to inform the authorities that we no longer need your product if it is going to take anylonger. i had spent more than enough calling them each day. if GODREJ works for the common people then please accept my complaint and take necessary steps.
hopefully,
Sharat.S
Phone:[protected]
GODREJ Air Conditioner — poor service
I have purchased 1.5ton split AC of godrej product on 4/5/2008 for Rs21270/-from Rathnastores(firm)vide bill noPB10890.From the date purchase to till date no body responded and no free service has done.even no response from godrej for my complaint reg no.427738.pl do the needful at the earliest. MY mobile no.[protected]Godrej washing machine — Not Proper Service
Sir,I have purchased a fully automatic Godrej Washing Machine model no GDS902 sl. no. 51208556 from your authorised dealer M/s Sita furniture & electronics, sultan ganj crossing Bye Pass road, AGRA vide their cash memo no 8532 on dated 06.11.2007 .
The same machine is not working proper since start and we have made many complaints to dealer and they send a non skilled technician who did never satisfy to us. and after many complaints the dealer dose not give any satisfactory response.
You are requested to arrange a skilled technician to solve the probelem or change our product .
Please do the need full .
Thanking you
Kushlesh Jain [protected]
Our Address :
Shri K.S.Jain
House No. 4, Yamuna Vihar, Near Shubham Vihar Phase III
Karmoyogi enclave, Kamla Nagar, Agra -282005
Phone Nos. :[protected], [protected], [protected]
Godrej washing machine — poor service from customer
i have purchase eon washing 18 month before my fully automatic washing machine form godreg is notworking for more than a month . i have called many times to
customer care for help . but they only talk sweet and sour in work servce
i have to buy a new washing machine ofcourse never from godreg
be careful in buying godreg products
Godrej — no proper service
My refrigerator was malfuctioned before a week...Though it was complained to the godrej service center,there was no proper response from the company side.Iam using the company product for past 25 years and their response made me very much disguised.I hereby leave you a note of complain that proper steps must be taken to improve the company service,to satisfy the customer...
[protected]to Godrej smart care
Godrej washing machine — Poor Customer service
I had registered a complaint regarding the incoming water in my washing machine. The water in the wash tub used to come in droplets so it take hours for the washing to get over. I registered the complain on Sunday and till wednesday no one has turned up to look the problem. When I took the AMC for this they assured great service, and the reason I took the AMC was when I called them for the paid service, they immediately turned up, I thought it was quick and efficient service and fell prey to their trap. It is now proved that paid service is better from Godrej rather than having AMC from them. i brouht a window air conditioner of godrej company and company gave me one year warranty it is 10-08-09 to 10-08-10 and on 31-06-10 i have a problam in control panel display of ac. i book the complant on 02-08-10 to our near godrej dealer.even today nobody come here or solve the problam i am very upset from company,s attitute. please solve my problam.
it is right
dear sir
I ASHOK KUMAR,D1/4,GANGA TRIVENI APP,SEC-09,ROHINI DELHI 85,
PH.[protected],I PURCHASED A WASHING MACHINE LAST YEAR 11 MONTHS AGO.BUT MACHINE IS NOT WORKING PROPERLY,I AM REGULAR COMPLAINING
GODREJ COSTUMER CARE OF DELHI DIVISION.MY COMPALIN NO. IS 430017 DATED 1/10/2010.BUT THEY NOT RESPONDING ME.I COMPLAIN TO SENIOR OFFICER MR.HARI,MR SACHIN,MR SANDEEP & MR PRINCE.BUT THEY ALSO NOT
RESPONDING IN THIS MATTER.HE SAY THIS MACHINE PART IS NOT AVALABLE IN STOCK.MY COMPALIN IS 25 DAYS OLD.
I ASHOK KUMAR,D1/4,GANGA TRIVENI APP,SEC-09,ROHINI DELHI 85,
PH.[protected],I PURCHASED A WASHING MACHINE LAST YEAR 11 MONTHS AGO.BUT MACHINE IS NOT WORKING PROPERLY,I AM REGULAR COMPLAINING
GODREJ COSTUMER CARE OF DELHI DIVISION.MY COMPALIN NO. IS 430017 DATED 1/10/2010.BUT THEY NOT RESPONDING ME.I COMPLAIN TO SENIOR OFFICER MR.HARI,MR SACHIN,MR SANDEEP & MR PRINCE.BUT THEY ALSO NOT
RESPONDING IN THIS MATTER.HE SAY THIS MACHINE PART IS NOT AVALABLE IN STOCK.MY COMPALIN IS 25 DAYS OLD.
Date : 18.5.11
Hi
I am Shailender Sharma, This is to bring to your kind notice the poor CUSTOMER CARE by Godrej authorised service centre " Prompt Service" I am sorry to inform you that I was highly disappointed by the Service provided by Godrej. I lodged my refrigrator complaint on 14.5.11 to Godrej co in the name of Mr Radhey Shyam Sharma. M/s Prompt Services sent the person to attend the call and took Rs 500 in advance for changing the thermocoil and promised to rectify/replace by the eve,,,But till date they even do not pick up the call... Godrej service centre do not care the customer.
I'm writing you this letter to make you aware of the severe lack of service and communication in Godrej Authorised service centre. The not knowing and wondering was frustrating and showed little respect for my time and money. As this refregirator was my only mode of cooling system at my home, it was crippling for me to be without a refregirator for that length of time. Refrg is under warranty.
At this point, an apology will not undo the damage done.
Thanks
Shailender Sharma
Mobile : [protected]
Hi
I am Shailender Sharma, This is to bring to your kind notice the poor CUSTOMER CARE by Godrej authorised service centre " Prompt Service" I am sorry to inform you that I was highly disappointed by the Service provided by Godrej. I lodged my refrigrator complaint on 14.5.11 to Godrej co in the name of Mr Radhey Shyam Sharma. M/s Prompt Services sent the person to attend the call and took Rs 500 in advance for changing the thermocoil and promised to rectify/replace by the eve,,,But till date they even do not pick up the call... Godrej service centre do not care the customer.
I'm writing you this letter to make you aware of the severe lack of service and communication in Godrej Authorised service centre. The not knowing and wondering was frustrating and showed little respect for my time and money. As this refregirator was my only mode of cooling system at my home, it was crippling for me to be without a refregirator for that length of time. Refrg is under warranty.
At this point, an apology will not undo the damage done.
Thanks
Shailender Sharma
Mobile : [protected]
I've purchased a Godrej refrigerator on[protected].
Model number: GDN180P20P
Unit SR number:[protected]
First Compliant :[protected]
Amount paid: 790/-
Second Compliant( Compressor) :[protected]
Technician wanted Rs 1200/-
(I've 5 yrs warranty on compressor )
Consumer Details
Bennan V P
Vathikattu House
Perumbalam P O
Cherthala
Alappuzha [Dist]
Kerala
Pin: 688570
Ph No: [protected]
Model number: GDN180P20P
Unit SR number:[protected]
First Compliant :[protected]
Amount paid: 790/-
Second Compliant( Compressor) :[protected]
Technician wanted Rs 1200/-
(I've 5 yrs warranty on compressor )
Consumer Details
Bennan V P
Vathikattu House
Perumbalam P O
Cherthala
Alappuzha [Dist]
Kerala
Pin: 688570
Ph No: [protected]
dear Sir,
This is with ref to the mail i sent yesterday. With accordance to your repute for giving lousy service, i am yet to hear from your customer service. I am really at a loss at imagining how you have managed to stay in the market even after providing this sort of poor service. I am really sorry, but i think i would have to go the legal way with you! Can you imagine a person living without a fridge at this time of the year?? can you imagine the problems i am facing as a workin lady?? I shall be considering and finalizing my legal options tomorrow. I really hope someone gets in touch with me before that!!
Dr. Karuna Roy
Asso. Prof
SGGS College
Ph. no- +91-[protected],[protected]
This is with ref to the mail i sent yesterday. With accordance to your repute for giving lousy service, i am yet to hear from your customer service. I am really at a loss at imagining how you have managed to stay in the market even after providing this sort of poor service. I am really sorry, but i think i would have to go the legal way with you! Can you imagine a person living without a fridge at this time of the year?? can you imagine the problems i am facing as a workin lady?? I shall be considering and finalizing my legal options tomorrow. I really hope someone gets in touch with me before that!!
Dr. Karuna Roy
Asso. Prof
SGGS College
Ph. no- +91-[protected],[protected]
I have had enough with your incompetent consumer service. Your service center sends people who hardly know what they are doing!! after spending almost five days(in all) without a fridge and spending Rs.7400, i am sorry to say that i am still having trouble with my fridge, and now i am going for my legal options. i hope you will be prepared
Dear Pappu Kumar Kushawaha,
We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.
We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.
Sorry about the inconvenience.
If any more Queries kindly contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.
We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.
Sorry about the inconvenience.
If any more Queries kindly contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
My washing machine is not working for past 3 months. I logged complaints for the same. Service center closing the complaints without attending the problem. Latest complaint number is 280309. Service center is telling that they will attend the problem next day. But they are not attending and made it to 3 months now. Please escalate this issue. Very worst service.
Dear Shailender,
Your complaint has been closed as on June
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/Godre
Your complaint has been closed as on June
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/Godre
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View all Godrej Interio contact information
Name - Saurabh Srivastav
Address - 1/92 Jankipuram Extension Near 60 Feet Road, Lucknow
Ph No - [protected],[protected]
Complaint No. - 701759
Date of Purchase[protected]
Dealer's Name - M/s Sahu Agencies, Hazratganj, Lucknow