[Resolved]  Godrej Refrigerator — No Complaint

It is strange that the reason I am writing here is not to complaint, but to compliment. I could not find any avenue on this website which allowed me to share my opinion if it was positive, hence I am choosing this.

I purchased a Godrej refrigerator almost 4 months back and started to face problem wrt to cooling within first few days only. I complained to the dealer, Vijay Sales, through whom I had bought this piece and the complaint was attended, albeit not resolved permanently.

As it was only a temporary fix, it occurred again and yet again a service personnel visited my house and attempted to resolve. However it re-occurred again and I decided not to waste my time with the dealer services any longer.

The third time that this happened, I decided to contact the Godrej HQ.

To my pleasant experience, one Mr. Salil Doshi who looks after all service related issues in the Mumbai city, along with a chief engineer from the plant visited my house within 1hour of the complaint and patiently heard my problem. The chief engineer performed a thorough check of the refrigerator and educated me on the root of the issue. He even reassured me that post a full check up, if indeed the problem was a manufacturing issue (which happens quite rarely), Godrej will replace the fridge.

The fridge was rectified to operate for the next one week and true to the Godrej promise, Mr. Doshi actually got me a new replacement fridge! This is not very ordinary in the electronics industry as i know many other people who have faced similar issues with other companies but have never got a replacement.

I also received a call post the replacement to check if indeed the fridge was working fine and I am glad to share that I have not faced any issues thereafter.

I would like to use this site to truly thank Mr. Salil Doshi, his chief engineer Mr. Vispi and the Godrej family for helping me form a positive image of Godrej and showing my loyalty to them in future.

I encourage the Godrej users to please contact the HQ directly and not go via any dealers should they face any problem and seek help. I am sure you will be happier that way. This is the idea behind sharing my personal experience on this site.

Thanks!