[Resolved] Godrej Refrigerator — Cooling Problem | |||
I bought my Godrej refreigrator Eon 240 litres around 2 years back. Everything went well for 2 years. Now it started giving me the cooling problem. I reported the complaint at Godrej Service center in Bangalore on 17th April viz complaint no. [protected]. Service Engineer came to my house and after lots of troubleshooting and 2 hours of diaognising, he came to conclusion that compressor is faulty. He told me that compressor is under warranty and you need to pay for change in Gas and service charge for which net amount apid by you will be around 1300. Service Engineer told me that Compressor does the cooling for 2 mins and stays switched off for 1 mins which is not the normal behaviour. Hence please go ahead with chnaging of the compressor. I said go ahead and repair the refrigerator. There was no response from Godrej and after 3 days I recieved a message that your problem is resolved and complaint is closed. I raised another complaint to Godrej Service center for not doing cooling by refrigerator on 22nd April with complaint no. [protected]. After calling them several times and persuading them, they came to my house to change the compressor. Compressor was changed on 25th April which took 4 hours with gas filling and everything. Service Engineer demaded Rs.1250 which I paid him. He told that now ice will be made in refrigerator and temprature can go below 0. To my surprise next day I was unable to see any ice in my refrigarator. I called the service Engineer on 26th April and did not got any response from him. Even they went ahead and closed my complaint. I raised third complaint for my same problem on 25th of April with complaint no. [protected]. Service provider people at HAL didn't bothered to pick up my call even after 100's of trial onto number which I had as [protected] and another mobile number as [protected]. I called them on saturday 28th April aroun 20 times and they informed me that we are busy in meeting and would be sending person in evening. Even in evening they did not responded to my call. After several attempts they told me that executive would be visiting me on Sunday morning. On sunday they did not even attended my call. After so many attempts they said that we'll come on 7th of May. Even 7th May they did not turned out. I called them back on 8th May and did not got any response. On 9th May they said that we'll come but never turned out till evening. On 10th May they came to my house and asked to empty the refrigerator and said that problem is with the freezer. Then he rechecked and after 3 hrs of diagnosis, he came to conclusion that the NEW COMPRESSOR which they replaced is faulty one. I am really fed of these Godrej Service Center people. Then again they said that we are going to come tomorrow with the new compressor and replace it. I asked then to collect my refrigerator and rectify the problem in it and deliver it back to me. It is none of by business how do you guys fix it. Now they have to come to my house to collect the refrigerator and I hope they turn out tomorrow. My vegetables and fruits worth Rs.1000 are spoiled due to refrigerator. Even daily the milk is getting spoiled as its Summer in Bangalore. I am really fedup with these Service Center guys. I would suggest everybody never buy the Godrej refrigerator as they provide the worst service in the world. I am very much disssatified with their service. Can you please help me. Service Center Number [protected] Contact Name-- Mr Madhu Refrigerator in name of -- Juhi Kataria Model -- Godrej Eoin 240 lts purchased 2 yrs back Please help me to resolve this problem Name-- Juhi Kataria Mob-- [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 430 Comments | |||
Comments
APPLIANCE DIVISION IS HOPELESS DIVISION. BEFORE & AFTER SALES TEAM FOUND LITHARGIC. I AM REALLY FED WITH SALES & SERVICE TEAM. IN FUTURE WE ARE NOT GOING TO USE ANY APPLIANCE DIVISION PRODUCT. FOR MY REFRIGERATOR PROBLEM RIGHT FROM THE FIRST DAY FROM THE DELIVERY AS IT WAS DEFECTIVE SUPPLY. SEVERAL FOLLW UP ON PHONE & THROUGH E-MAIL DONE BUT NOBODY IS WILLING TO SORT OUT THE ISSUE. I AM TOTALLY HELPLESS WHO CAN HELP ME.
Reply
Manufacturer of Gas Compressors — Quantity & Quality discripancy
We had ordered Rebook Gym kits & Shoes to India Today Book Club, New Delhi by 26/10/2009 for single color of Gym kit & Single color of shoes.After alomost one and half month by hard follow up we had received the same with 3 different colors.
We had not received any responce starts from order finalizing to up til now. We are trying to call respective person and we are not getting any reply from India Today Book Club, New Delhi.
This is venkatata reddy, we purchased a godrej refregerator model noGFE220S/2007frostfree refregetor on 2-3-2008, but the very first day of the puirchase it does not cool . we called upto your customer care for several times but they came after six days and can did temporary repair and went away
2. then again after three days the same problem occured and again we called up and this tim e theycame aftyer five days on giving several cvomplints and again they did the same temparary repair not telling about the actuall problem .
3. Then after six months again the same problem occured and again we called up and this time the customer care executive gave us the service center phone no and asked to call them, and we called up there but they gave a rude reply and talk with us rediculously then also we requested them to come aand repair our refregetor but they came after six days and the techenician Mr sateesh from hyderabad said that this is compressure related problem gas has to be filled in the refregetrator so that we send a group of technicioansto rectify the problem and taking our signatures on some papers and he gone and after six days they came and did some repair .
4. And after six months of repairy we have got same problem again and called the customer care they came and has taking Rs 1200/ from us and didinot send the technecians for several days so that we struggle very much to call the people to repair the refregerator when we aasked about the problem they told the same old story of compressure related problem even afetr we got five years of warrant on compressure thay didnot ready to replace that one, and repired the fridje on old style.
5.after six months of repiry now we got the same cooling problem
so how many times we have to spend lots of money to repair the refregerator we made a blunder by perchasing your company's refregerator, in futuire we never going to buy any of your company's products and we are telling to our circle about your worst after sales service lazyness and bad manners of your employies and your poor technicians and discouraging them to purchase your products and we do this untill you rectify our problem.
6. we demand the exchange of this refregerator, if your company has a little bit of moral values, then rectify our problem immiediately and permamemtly because we dont have any faith in your companies techniciansand we thougt that this problem is not goiing to be rectified so that we demand exachange of our refregerator and the money that we paid for the service should be refundeded to us.
venkata reddy
H.No[protected]
second bank colony
warangal
phone [protected]
2. then again after three days the same problem occured and again we called up and this tim e theycame aftyer five days on giving several cvomplints and again they did the same temparary repair not telling about the actuall problem .
3. Then after six months again the same problem occured and again we called up and this time the customer care executive gave us the service center phone no and asked to call them, and we called up there but they gave a rude reply and talk with us rediculously then also we requested them to come aand repair our refregetor but they came after six days and the techenician Mr sateesh from hyderabad said that this is compressure related problem gas has to be filled in the refregetrator so that we send a group of technicioansto rectify the problem and taking our signatures on some papers and he gone and after six days they came and did some repair .
4. And after six months of repairy we have got same problem again and called the customer care they came and has taking Rs 1200/ from us and didinot send the technecians for several days so that we struggle very much to call the people to repair the refregerator when we aasked about the problem they told the same old story of compressure related problem even afetr we got five years of warrant on compressure thay didnot ready to replace that one, and repired the fridje on old style.
5.after six months of repiry now we got the same cooling problem
so how many times we have to spend lots of money to repair the refregerator we made a blunder by perchasing your company's refregerator, in futuire we never going to buy any of your company's products and we are telling to our circle about your worst after sales service lazyness and bad manners of your employies and your poor technicians and discouraging them to purchase your products and we do this untill you rectify our problem.
6. we demand the exchange of this refregerator, if your company has a little bit of moral values, then rectify our problem immiediately and permamemtly because we dont have any faith in your companies techniciansand we thougt that this problem is not goiing to be rectified so that we demand exachange of our refregerator and the money that we paid for the service should be refundeded to us.
venkata reddy
H.No[protected]
second bank colony
warangal
phone [protected]
Sir,
I have purchased Godrej EON on July'09 and from the date of purchased I am facing a lot of problem. Earlier, the front door installed by the company was defective, ittook 20 days for replacement. Now the lower portion i.e refrigerator is having cooling problem.It is not working at all.The noise of the compressor is deafing.
Please solve my problem and replace the refrigerator if possilbe.
B.K Pande
[protected]
I have purchased Godrej EON on July'09 and from the date of purchased I am facing a lot of problem. Earlier, the front door installed by the company was defective, ittook 20 days for replacement. Now the lower portion i.e refrigerator is having cooling problem.It is not working at all.The noise of the compressor is deafing.
Please solve my problem and replace the refrigerator if possilbe.
B.K Pande
[protected]
asfhyukjlbhmb.,
godrej Ref GFE 27 — about refregiration
we purchased a godrej refrigerator on date[protected] ,model Ref GFE 27, with cabinet no [protected] .There was a problem in cooling at the time of installation it self. we lodged a complaint , on 4-8-2009, asking for a replacement with new refregirator. But they refused and repaired it.
after 2 monts again same problem. we lodged complaint on[protected],for replacement.
we purchased refregeratior from PCH Retails Ltd with sales invocie no [protected].
after repeated visits personally ,and on phone we did not get proper response from retails shop, godrej service centre , area sales manager for godrej.
Please help us.
commpressur fail
I had Purchaged Microvave one year before not work properly. I had more try But not come your mechnic.My faith is not good for your company.
I Hope you stand my faith
I Hope you stand my faith
I had purchased a Godraje window machine last year summer & getting trouble from the next month since the day I am trying to chase them but not able to get any resolution except the fake consolation.
Now I am quite shocked to see the huge trailing complains & it’s seem I have taken a wrong decision to purchase the machine from such unreliable brand.
So you are requested kindly advice me where should I go for true judgment.
Anirban Das
[protected]@yahoo.co.in
Now I am quite shocked to see the huge trailing complains & it’s seem I have taken a wrong decision to purchase the machine from such unreliable brand.
So you are requested kindly advice me where should I go for true judgment.
Anirban Das
[protected]@yahoo.co.in
godrej refrigerator pentacool GF 28 — daily water outflow from refrigerator
petanacool refigretor purchased 4-5-years back now daily water is coming from freez. kindly look in to matter and contaact immdiately when we have purchase godrej refrigerator pentacool.. The shop keeper not issue vegetable box and he told to buy new vegetable box. so we want purchase new vegetable box.. plz contact no.[protected], [protected]
Refregirator 280 LTR — Problem Not Sorted Out
Sir,I have purchased a Refrigerator 280 Ltr from you dealer M/S Arvind Electrical & Electronics Prem Nagar Ambala City vide his Invoice Number 13021 DT 23.03.2009.The refrigerator start to give trouble in the month of Dec.09. I gave a complaint to dealer. He attended the complaint on 05.01.10. The mechanic said that the refrigerator is dead & it's due to manufacturing fault so it will be replaced. He advises me to talk to service center. I talked to service center on the Mobile Number [protected]. He told me to do the needful at the earliest, but I have to write with a lot of regret that I don't expect the service from the large company like Videocon. Till date neither the dealer responded nor the service center.
I request you to please look into the matter & arrange to do the needful at the earliest.
Regards,
Vinod Batra
House Number 1028 Milap Nagar
Ambala City
Mobile Number [protected]
Please send a Technician to my home. because of my ref. is not getting cool,
Godrej/GDC — Not cooling
I had switch off the refrigerators for 20 day's after that when switch on cooling is not working while current is passing through it .godrej/No.1-170 L — cooling problem
I have a godrej refrigetor no 1 -170L model ,purchased on 14th of april 2005,it was reported to godrej and the service person came and cheked the refrigetor and said that its compressor(motor) is gone ,need to be replaced,since it is under warranty and the cost of it is around Rs.3500.00 ,free replacement will be done from the company and he took all the details .later while going he said the customer should bear the gas filling expense which will cost the customer Rs.2000.00.
iam surprised bcoz this is a very huge or the service people is trying to cheat me.
kindly advice on this.
Jonathan
I bought a godrej refrigerator 110L on 24-01-10 from Gupta Electricals Mandawali Delhi. It is not working right from first day. I registered acomplaint in godrej on 29.01.10 Comp. No.881827.an engineer attended the complaint and told that its gas is choked, it needs to be repaired. I was not ready to get it repaired a totally new fridge, hece requested to replace it. I talked to godrej service centre on phone no [protected] Mrvijay sharma. Mr Nikhil arora, [looking commercial] Mr neeraj rastogi on phones many times.every time they are just blaiming each other and assuring that soon i will be getting [replaced] to anew fridge.Being adoctor purposefully i bought this small one to keep medicines/vaccines i had wasted some vaccines too in past few days because of its nonworking condition.But in godrej really no one is there to listen the helpless customers. My personel advice to public is that dont be the victim of such careless company.
Dr. LKS Tiwari
125G Nyay Khand -1
Indirapuram Gzb.[UP]
[protected]
Dr. LKS Tiwari
125G Nyay Khand -1
Indirapuram Gzb.[UP]
[protected]
Well, right from my childhood, we know only one name in refrigerator, it is Godrej.In the very recent past, say, 1-2 years back, I purchased a new refrigerator from kUMAON ELECTRONICS, Nainital Road, Haldwani.Whenever I have visited the house, observed a very poor cooling system inspite of refilling of gas by the Godrej service centre at Haldwani, Nainital(UK).
Sir, there appears to be a technical problem which persists right from assembly time.In this connection it is my humble rerquest to kindly issue directives to your service centre at Haldwani to revisit at following location:
A-3, Rautela Colony, Chhoti Mukhani
Haldwani, Nainital(UK)
Looking forward for a valued action.
Regards.
NC PANT
My contact no.[protected] (Delhi)
Sir, there appears to be a technical problem which persists right from assembly time.In this connection it is my humble rerquest to kindly issue directives to your service centre at Haldwani to revisit at following location:
A-3, Rautela Colony, Chhoti Mukhani
Haldwani, Nainital(UK)
Looking forward for a valued action.
Regards.
NC PANT
My contact no.[protected] (Delhi)
Sir,
I am Arun Kandare, from Pune, having cooling problem in my refrigerator. Last 15 days ago I had complained to company for the same. One person (his mobile number [protected]) came to us as companies representative for repairing the same. He replaced the timer and sensor of our fridge. But after 3-4 days there was same problem of cooling appeared.Now when I call the person on his cell, he avoid to come. So now what I have to do? Please attend my complaint.
I am Arun Kandare, from Pune, having cooling problem in my refrigerator. Last 15 days ago I had complained to company for the same. One person (his mobile number [protected]) came to us as companies representative for repairing the same. He replaced the timer and sensor of our fridge. But after 3-4 days there was same problem of cooling appeared.Now when I call the person on his cell, he avoid to come. So now what I have to do? Please attend my complaint.
i have purchased godrej refrigerator model no.GDPV2 215D on 23rd APRIL 2009 with 5 year warranty from Siva Electronics Thiruvannamali tamilnadu My godrej refrigerator makes too much noise . The sevice personnel have not been able to do anything about it even after my complaining tiwce first time generally he cam and attended and ask me to get new stablizer for the noise then i installed new stablizer V -guard, but still there is noise. second time i compalined two months before but there was no response from the service man .
Iam not interested in fridge please replace my fridge.
Please solve my problem as soon as possible.
Iam not interested in fridge please replace my fridge.
Please solve my problem as soon as possible.
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