[Resolved]  Godrej Refrigerator — Refrigerator not working

Address:South Delhi, Delhi

Godrej Refrigerator Complaints - Cooling Problem


Cooling Problem
I have Godrej 260 lts Refrigerator.

There was cooling problem in my fridge from the day it was purchased. The omplaint was made to Godrej Service Centre (Toll Free No. [protected]) regularly. Since then I am struggling to resolve this problem. Following are the details of the work carried by the Godrej technicians so far.

1. In first visit of technicians from Godrej, they said that the filter of my fridge got chocked and they replaced the filter and filled the gas again.
2. Within two months again the cooling problem was observed. This time Godrej technicians told that the condenser is leaking so they have to replace the condenser. Here it is important to note that they did not do any testing to check whether the condenser is really leaking. While asking how they are sure that the condenser is leaking, they said that it is their experience. They replaced the condenser.
3. Again cooling problem observed on the next day. This time Godrej Technicians told that the relay which is installed along with compressor was not working and changed the relay.
4. Again after 2 months (i.e. on 6th March) the same problem occurred. This time the Godrej technicians told that compressor is not working. Its piston got jammed.
5. This time I asked him how you came to know compressor is not working. He removed the relay of the compressor and tried to connect the testing wire with the compressor terminal. In this process the compressor winding got short circuited and a blow sound came.


9. About 4days has been passed but the compressor has not been replaced as yet.

I am struggling since last 3 years with the fridge. If manufacturing company’s service centre can not rectify the problem than I don’t know who else will be able to rectify it.

Sarwan Agarwal
[protected]@yahoo.com
M. No. [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir
We have purchased a Refrigerator from your dealer at Ludhiana (Punjab) last month. But this gives the problem against cooling. We approch the dealer for this, but he said that you contact to the company. By this type of poor responce we face lot of trouble. You are requested to take up this compaint on priority basis.
Thanks
The refrigerator has shut down and is not working since the past 3 days. We have been trying to lodge a complaint on the phone but in vain. The phone lines are either busy or there is no one attending it. Our refrigerator has been discharging an oil-like substance and is failing to perform its normal functions. No cooling in the refrigerator nor in the freezer is noticed. Do help us on the issue and kindly send a your designated person for servicing.

We also have a "Godrej Smart Care" Contract which has a telephone no. on it. That line is never attended by anyone. Our contract is from[protected] to[protected] years service contract).

Kindly look into this matter as soon as possible and on priority basis.
my godrej refrigerator is not working properly. kindly depute your service Engineer. Refregerator is under warranty
The refigerator of my hose is not working. It is Pentacool, 200 lit. My address is Suresh Kumar Pillai, 6/ 790, Vikas Nagar, Sector -6, Lucknow
my fridge is not working for the last one month every time technician comes from godrej charges heavily and again same cooling problem
i am repenting why i bought a godrej product poor customer support no proper support
i am ajit from ghaziabad ph [protected]
my fridge is not cooling at all every time tech from godrej will come chane items and charge heavily but again same thing . no cooling
my fridge death
My refrigerator is also not working since four days, but I am not able to complain due to non availability of service station number in pune.
WE PURCHASED 210 L PENTACOOL REFRIGRATOR FROM KANSAL ELECTRONICS MEERUT DATEDM ON 28/1/05 NOW REFRIGRATOR COMPRESSOR IS NOT WORKING OUR MECHANICS TOLD US THAT COMPRESSOR IS DAMAGED . AS .DEALER GIVE US 5 YEAR GUARANTEE ON COMPRESSOR SO KINDLY CHANGE IT AS SOON AS POSSIBLE AT OUR FOLLOWING ADDRE

A.K GUPTA
BHRAMPURI FAFRANA ROAD
MODINAGAR
[protected]
Dear Sir
We have purchased a Refrigerator from your dealer at Ahmednagar (Maharashtra) last Year . But this gives the problem against cooling. We approch the dealer for this, but he said that you contact to the company. By this type of poor responce we face lot of trouble. You are requested to take up this compaint on priority basis.
Thanks
Dear sir
we have puchased a refrigerator from your dealer at Panipat (Haryana) 6 months back. But it is not working proparly. we approch to the dealer for this many time, but no responce from his side. our complaint no. is 945198. you are requested to take necessary step on highlighted problem.

Thanku
We own A 260 ltr double door frost free refrigerator. We have been having a problem of non-cooling and the complaint was. regd on the 18/07/2009. Complaint no. given to us was 453263. I am sorry to state that despite several phone calls the complaint remains unattended till now.
Empty promises and innumerable apologies were made at the customer care centre by the various executives .

This has been the most frustrating experience I have had in the 25 years that we have owned a Godrej refrigerator. I feel sorry that in this era of competition, a complaint is attended only after 4-5 days. I do not think this will go well with the customers . Hoping that the service will improve atleast to retain the image of the Company.
Refrigerator not working since 8/8/09. I visited twice to the Local Godrej complaint centre but yet they did not came. I reminded them through many times but not bothered.
I purchased a Godrej refrigerator on 14 Aug 09 by an agent from M/s.Godrej Ltd. The agent conveyanced us for exchange offer. My previous refrigerator was quite well and cooling. But in spite of this I purchased your refrigerator. A refrigerator was sent at our residence which is not in fuctional state. I tried my best that any body will come from your customer service/centre or agent. Nobody is picking phone. The agent has taken money and run away. and a non-functional refrigerator has given us and our good conditioned refrigerator has been taken by your esteemed company. I tried my best to attend the complaint but nobody is attending complaint. It is a new refrigerator and not worked for a single second.
MY GODREJ REFRIGRIGETOR NOT WORKING.MY NO [protected]

Godrej — REFRIGERATOR IS NOT WORKING PROPERLY

Dear Sir / Madam
I purchased my Godrej Refrirator in Auguest 14th 2009. It is not working properly ( inside light is not working and effect of cooling also the problem). My Ph no:[protected].
Can you please consider this and respond as early as possible.

Thanks
Kiran Kumar
Dear Sir/Madam,
My refrigerator stopped working on 14-05-10. My complaint no is 638145. The technician who attended the job on 14th evenning told me there is some gas leak so we have to recharge the gas and this will be done on 17th afternoon. Since I was travelling to Gandhidham the same day I provided the service centre my brother's contact number. He was contacted on 20th and the technician who attened the call told him that the compressor is faulty and will have to be replaced. My brother told him to call him before they come to replace the compressor but they did not call him till I returned from Gandhidham on 26th. When I called the service centre they told me your brother did not call us. Anyway they promised to come the next day. Next day they called and said sorry we do not have spare compressor and we will receive tomorrow so will attend to you tomorrow. The technician came late in the evenning on 28th and replaced the compressor. He also replaced a relay for which he charged me also.( He used an old relay and claimed to be new, it was not in any package and from the condition even a blind man can see it is used relay). On 30th morning I woke up to see that the fridge is not working. I called the call centre and lodged a new complaint no. 649307. I also called the service centre and they promised to send me technician the same day. The technician was the same who had attened my call the first time. He replaed the fuse and started the fridge. He blew up my stabilizer fuse and the fridge fuse. He told me the compressor has to be replaced. I showed him the relay which was replaced earlier and he agreed it was an old relay. I have today called the call centre and they have promised to take fast action. Can anybody imagine a senior citizen living alone at present servive without a fridge in Mumbai for almost three weeks. Is this the kind of service provided to a person who has four years service contract? Is it because I have signed the contract this kind of service is provided? The compressor is still under warranty. Please please explain to me is this Godrej service?

Godrej Refrigerator double door 260 ltr — coolining stopped

Dear Sir/Madam,

Two month back I returned to my home, There ocassoinal problem of cooling. so I called a local mechanic ,and got cooling fan replaced. Its due to nonavilability of cotact of Local service centre.Again few ds back it has stopped cooling and kept on watch by the same mechanic.Now I think he hasant any clue about the problem.Hence you are requestested to info local service centre/Mr Raj pal Godrej dealer to get it repaired.
My address :-

Col RP Dimri
B-30 AWHO Colony Rakshapuram
Meerut. 250001

email ID- [protected]@yahoo.com
mob-[protected]
Refrigerator is old but performance was satisfactory upto JUNE, 2010.
Now there is some.Can you advice your local office to help me by visiting
and repairing my refrigerator.
RKP SINGH
101, SHIVAM HERITAGE APPARTMENT
ASHIANA ROAD, JAGRITI NAGAR
PATNA-800014
MOBILE NO.-[protected]

Godrej Refrigerator — Godrej Refrigerator is not working

my Godrej Refrigerator is not working plz send to youur engineer my add is - badri house banglo no 49 new colony pratapgarh pin - 230001 mo no - [protected] / [protected] my email id - love.[protected]@gmail.com

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