[Resolved]  Goibibo — Amount Paid but Hotel Reservation not made

Address:

Delhi

This is in reference to the booking made for a hotel from GoIbibo?s website. This booking was made well in advance for a Hotel in Amritsar(Hotel Grace) for the period from 19th April?13 to 21st April?13. On reaching the destination at 11:30PM on 19th April?13, we were told by the Hotel Officials that no such booking has been made and was told that they were full. On contacting GoIbibo around 11:45PM, they had a word with the concerned person available in the Hotel but nothing concrete could turn out. Both the parties then started looking to make an alternate arrangement but the offers made by both the parties did not satisfy us as the option provided by the Goibibo person was further 30-35 mins away (7-8Kms) from our choice of location and the one offered by the Hotel person was too small to accommodate all o[censored]s. At that point of time, we even asked the Hotel Official to give us in writing that there is no booking made from GoIbibo but they refused to do so which clearly shows that everything was goofed-up from the Hotel?s end as well. The situation became so worst that finally GoIbibo person agreed to give us in writing that the complete amount would be refunded to us and will get reflected back in our account in 4-5 days (via email). It was at that time that we started searching for some other Hotel and finally we managed to get one at 1:30AM We were not aware about the Hotel but GoIbibo being a big brand, we trusted on its processes and made a Pre-Paid booking.The complete payment was already made and then again we had to chek-in another hotel by paying on our own. After the whole incident has taken place, GoIbibo people called on 22 April and said they would refund amount in 7-8 day and compensating by giving us a voucher worth 400. The number of day for refund also keep on increasing. I would like to know that how can they expect a person to come back to avail its pathetic service once again. Also, is it worth the discomfort that we had to face in an unknown city after a tiring journey of 6 hrs. This time it were 4 o[censored]s(all Male) who managed to bear the entire situation, but what In case there had been ladies/parents with me; was it safe enough to be on the roads of an unknown city so late at night? I want to know if there is any way I can raise a complaint againt them for the troubles we had to go through.