[Resolved]  Goibibo.com — No Airline booking confirmed after the payment. No Refund of the payment made till date.

All this happened for a discount of Rs 200 which tempted me to book a ticket on GOIBIBO.

I booked a ticket on Indigo Airlines on 6th Dec from Hyderabad to Bangalore. I got a message that the transaction failed after the payment was made through net banking and money was taken from my Icici account.
I immediately contacted the helpline on [protected]. They told me it would take at least 7 working days for me to get the money back on my account. I also sent an e-mail to [protected]@ibibogroup.com and got the reply that the refund would be made within 7 working days.
After waiting for 7 working days I contacted them again. Now a series of e-mail exchange followed till dec 23 2009. Then they gave me a transaction number and said the refund has been completed from their end. But I have not received the money.
After another e-mail exchange, they gave me another transaction number saying that the transaction has been completed from their end and I have to contact my bank. I have not received my money till now.
I called them on the helpline again and was explained to follow up on the e-mail which was already leading me nowhere.
I am also attaching the e-mail communication between me and IBIBO.com. The support has been kind enough to reply to all me e-mails. But the main motto refund of my money did not happen till now.
note I am not creating a complaint to get help to get back my money.
With this all I want to make consumers aware.

[protected] PLEASE BEWARE OF CHEAP TICKETS and DISCOUNTS you GET on GOIBIBO.[protected]
YOU MAY GET THE TICKETS CHEAPER THAN ON OTHER WEBSITES, BUT IN CASES THE TRANSACTION FAILS AND YOU HAVE TO UNDERGO THE PAIN OF STRUGGLING TO GET YOUR MONEY BACK. I HAVE NOT GOT MY MONEY BACK TILL NOW. The EFFORT I HAVE PUT IN FOLLOWING UP IS WORTH TWICE THE VALUE OF THE MONEY.

So even if I get back my money….so much of my time has already wasted on the follow up who is going to pay for that and the pain of follow.
All this happened for a discount of Rs 200 which tempted me to book a ticket on GOIBIBO.


Thanks
Manmath.

Transcript of the email exchange.

Manmath Manjunath <manmath.[protected]@gmail.com>

[protected][protected][protected][protected]
Transaction Failed After the Money is debited on the Account.
18 messages
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Manmath Manjunath <manmath.[protected]@gmail.com> Sun, Dec 6, 2009 at 8:31 AM
To: [protected]@ibibogroup.com
Hi,
I made a booking for my brother Mithun Manjunath. From Hyderabad to Bangalore. Indigo Flight at 7:40 pm Today.
The Booking failed after the amount was deducted from my Bank Account.

Payment Id: [protected]

Please find the attached details and make arrangements to repay the amount.

Thanks
Manmath



2 attachments
booking failure.jpg
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icicibank transaction.jpg
130K




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Mohit Rajpal <mohit.[protected]@ibibogroup.com> Sun, Dec 6, 2009 at 10:18 AM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings fro GOIBIBO



Please note that we are checking the details and will revert you soon.



Thanks

Mohit Rajpal

IBIBO TEAM






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From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Sunday, December 06, 2009 8:32 AM
To: #travel
Subject: Transaction Failed After the Money is debited on the Account.

[Quoted text hidden]
This message is intended only for the use of the addressee and may contain information that is privileged, confidential
and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the
employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any
dissemination, distribution or copying of this communication is strictly prohibited. If you have received this e-mail
in error, please notify us immediately by return e-mail and delete this e-mail and all attachments from your system.




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Mohit Rajpal <mohit.[protected]@ibibogroup.com> Mon, Dec 7, 2009 at 1:25 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings from GOIBIBO



Please note that we are checking the details and will revert you soon.



Regards



Mohit




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From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Sunday, December 06, 2009 8:32 AM
To: #travel
Subject: Transaction Failed After the Money is debited on the Account.



Hi,

[Quoted text hidden]
This message is intended only for the use of the addressee and may contain information that is privileged, confidential
and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the
employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any
dissemination, distribution or copying of this communication is strictly prohibited. If you have received this e-mail
in error, please notify us immediately by return e-mail and delete this e-mail and all attachments from your system.




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Manmath Manjunath <manmath.[protected]@gmail.com> Wed, Dec 9, 2009 at 10:32 AM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>

Any Updates?
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Mohit Rajpal <mohit.[protected]@ibibogroup.com> Fri, Dec 11, 2009 at 12:15 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings from GOIBIBO



Please note that we have identified the transaction and processing the refund. However same will be reflecting in your account in next seven working days.



Please feel free to contact us for any help.



Thanks

Mohit Rajpal








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From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Wednesday, December 09, 2009 10:32 AM
To: Mohit Rajpal
Subject: Re: Transaction Failed After the Money is debited on the Account.

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Manmath Manjunath <manmath.[protected]@gmail.com> Fri, Dec 11, 2009 at 4:11 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
It is already 6 days sinc the amount was credited into your account. Now that you have identified why not credit it back to my account immediately. You are keeping my Money and not going to pay me any intrest. 15 days is a long to settle a failed transaction.

Manmath


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Manmath Manjunath <manmath.[protected]@gmail.com> Wed, Dec 23, 2009 at 12:23 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>

Hello,

Mohit it is more than 15 days now and I have not received the payment . Please let me know the status.

Thanks
Manmath.
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Manmath Manjunath <manmath.[protected]@gmail.com> Wed, Dec 23, 2009 at 12:25 PM
To: [protected]@ibibogroup.com
I have not received the payment on my ICICI account even after 19 days. Please let me know what is the status.

See details below and the attached snapshots.

Thanks
Manmath.


[protected] Forwarded message[protected]
From: Manmath Manjunath <manmath.[protected]@gmail.com>
Date: Sun, Dec 6, 2009 at 8:31 AM
Subject: Transaction Failed After the Money is debited on the Account.

[Quoted text hidden]


2 attachments
booking failure.jpg
93K

icicibank transaction.jpg
130K




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Mohit Rajpal <mohit.[protected]@ibibogroup.com> Wed, Dec 23, 2009 at 5:39 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings from GOIBIBO



Please note that refund has been processed from our end. You are requested to please find the below mention Transaction number against the refunded amount.





Transaction Number : '[protected]



Thanks

Mohit Rajpal




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From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Wednesday, December 23, 2009 12:24 PM

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Manmath Manjunath <manmath.[protected]@gmail.com> Sat, Dec 26, 2009 at 11:59 AM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
If you have processed the refund I should have got that in my account. There is no such payment. If you give me the transaction ID where am I supposed to check this. I have done enough from myside to followup this issue. Now it is more than 20 days.
You can't just say you have made a payment and close the issue when the payment is not received by me.
Hats off to your systems which always fail the transactions so that you can get enough intrest on the customers money.

I am raising the consumer issue online.

Thanks
Manmath.


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Mohit Rajpal <mohit.[protected]@ibibogroup.com> Sun, Dec 27, 2009 at 9:25 AM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings from GOIBIBO



Please note that I am speaking to the bank and will revert you in next 24 hrs.



Regards



Mohit




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From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Saturday, December 26, 2009 12:00 PM

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Mohit Rajpal <mohit.[protected]@ibibogroup.com> Mon, Dec 28, 2009 at 2:06 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings from GOIBIBO



Please note that refund has been processed from our end. You are requested to please find the below mention transaction number against the refunded amount.



Transaction Number : '[protected]



Thanks

Mohit Rajpal




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From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Saturday, December 26, 2009 12:00 PM

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Manmath Manjunath <manmath.[protected]@gmail.com> Mon, Dec 28, 2009 at 2:06 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
If the refund had been processed why haven't I got the money in my account?

How can the transaction number change from the one you gave me last time?

Thanks
Manmath


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Mohit Rajpal <mohit.[protected]@ibibogroup.com> Mon, Dec 28, 2009 at 2:13 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
I have just spoken to the bank and have been given this ID kindly speak to them.



Thanks

Mohit




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From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Monday, December 28, 2009 2:07 PM

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Manmath Manjunath <manmath.[protected]@gmail.com> Mon, Dec 28, 2009 at 2:49 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
Ok I will wait. I dont know which bank you have spoken to. All I want is to receive the money in my ICICI account[protected], from which I did the net banking while buying the ticket.

Thanks
Manmath.


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Manmath Manjunath <manmath.[protected]@gmail.com> Tue, Dec 29, 2009 at 1:17 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
Hello,

First you said the amount should be deposited in my Account in the next 7 days. That was told to me on 11th Dec. Now it is 29th Dec and you have given me tw different transaction numbers that the refund is completed from your end.

Please explain me if you refunded yourself. I have not received any money in my account and you give me some imaginary transaction number.


This is too much for me to digest and you guys keep playing with my money and wasting my time.

Manmath.
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Mohit Rajpal <mohit.[protected]@ibibogroup.com> Tue, Dec 29, 2009 at 1:33 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Sir

Could you please provide me your contact number.

Regards

Mohit



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From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Tuesday, December 29, 2009 1:18 PM
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Manmath Manjunath <manmath.[protected]@gmail.com> Tue, Dec 29, 2009 at 1:33 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
my contact number is[protected]
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