[Resolved] Goibibo.com (Flight Booking) — Ticket cancelled by Goibibo even after amount is debited | |||
Hi, This mail is in reference to the bookings made with Goibibo website. Today, 8th January I made 6 bookings on Goibibo website. I selected 6 flights and paid for these flights. The amount was deducted from my accounts for all these flights. Per the Indian Companies Act. The website had flights that is invitation to offer and as soon as I pay for these flight it becomes a contractual obligation for Goibibo to honor the tickets. Later in the day today I am getting calls from Goibibo that they are cancelling my flights. As this is unlawful I am writing to the consumer forum to get justice. I have called customer care multiple times and have been told that my flights will be cancelled. Pls help me get my flights honored. Details of Goibibo- CEO - Ashish Kashyap Ashish.[protected]@ibibogroup.com Website ID - http://goibibo.ibibo.com/ Office address : Delhi - Vatika Towers, Ground Floor, Block-A, DLF Golf Course Road, Sector-54, Gurgaon-122002, Haryana(India) Bangalore - Millenia Tower, Level-1, "C" Wing, No.1&2,Murphy Road, Ulsoor, Bangalore-560008 Feedback mail : [protected]@ibibogroup.com Phone no : [protected] and [protected] Regards, Vashima [protected]@yahoo.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Hi
I had given a critical review on Hotel Duke Madurai in Goibibo. It seems like the hotelier and the ibibo team is playing around. The images ibibo given in their website doesnt match in real. I had uploaded som pics as well. But that were not publishd. When i forwarded a complaint with goibibo the team was making me a fool by sending series of mails. They are not ready to publish my review as it is and not ready to publish the real images of the hotel. Now there are many other players in the market who are better than goibibo.
I was totally cheated by Goibibo. They do not care their customers.
Rwgards
Arun Nair
I had given a critical review on Hotel Duke Madurai in Goibibo. It seems like the hotelier and the ibibo team is playing around. The images ibibo given in their website doesnt match in real. I had uploaded som pics as well. But that were not publishd. When i forwarded a complaint with goibibo the team was making me a fool by sending series of mails. They are not ready to publish my review as it is and not ready to publish the real images of the hotel. Now there are many other players in the market who are better than goibibo.
I was totally cheated by Goibibo. They do not care their customers.
Rwgards
Arun Nair
Go IBIBO is cheating customers by showing low price guarantee on hotel booking, I booked a hotel in kollur, Karnataka on 16 April after posting rs 4477 per day tariff but when reached hotel there actual tariff Is only rs 2333 and Oyo rooms tariff for same hotel was only RS 2049, now customer care of fooling me giving silly excuses .
Prasoon
Prasoon
IBIBO Group — balance cut without any information
[protected]IG00WQOJX4 TRANSFER TO [protected] STATE BANK OF INDIA O 750.00 I booked flight with IBIBO - When i was booking the flight from website it was showing the availability and when i payed the amount, the flight next to it on other schedule has been booked. This is really pathetic and now if i want to re-schedule it, they are asking for 3000Rs.
Being the valued customer of honored IBIBO, please look into it. Try to value the customers because in this way time is not far behind when people will loose faith from IBIBO.
Booking details - (Actually which i selected) Krabi to Bangkok - 5th March - 2.55pm
(Which i got in mail_) Krabi to Bangkok - 5th March - 7.55pm
Please look into it because such a big group i don't think can do injustice with customers.
Contact No. - [protected]
Emailid - rachit.[protected]@gmail.com
Regards
Rachit Gaur
Assistant Manager
SAMSUNG HQ
Being the valued customer of honored IBIBO, please look into it. Try to value the customers because in this way time is not far behind when people will loose faith from IBIBO.
Booking details - (Actually which i selected) Krabi to Bangkok - 5th March - 2.55pm
(Which i got in mail_) Krabi to Bangkok - 5th March - 7.55pm
Please look into it because such a big group i don't think can do injustice with customers.
Contact No. - [protected]
Emailid - rachit.[protected]@gmail.com
Regards
Rachit Gaur
Assistant Manager
SAMSUNG HQ
I booked flight with goibibo on 2nd of Mar - from the app for 26th of April and after the payment done I got the ticket for 5th of April . This is really pathetic and now if i want to re-schedule it, they are asking for charges which is almost equal to a new ticket fare.
Being the valued customer of honored IBIBO, please look into it. Try to value the customers because in this way time is not far behind when people will loose faith from IBIBO.
Booking details - (Actually which i selected) Pune to Patna - 26th April- 11.00pm
(Which i got in mail_) pune to patna - 5th April - 11.00pm
Please look into it because such a big group i don't think can do injustice with customers.
Contact No. - [protected]
Emailid - [protected]@gmail.com
Thanks in advance
Toshi
Being the valued customer of honored IBIBO, please look into it. Try to value the customers because in this way time is not far behind when people will loose faith from IBIBO.
Booking details - (Actually which i selected) Pune to Patna - 26th April- 11.00pm
(Which i got in mail_) pune to patna - 5th April - 11.00pm
Please look into it because such a big group i don't think can do injustice with customers.
Contact No. - [protected]
Emailid - [protected]@gmail.com
Thanks in advance
Toshi
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5114
Pending
0
Resolved
1766
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
I do not see that goibibo is one of the fastest in the web, which they claim so. I have had too many bad experiences with booking my tickets through this website. They do not deal customers in a professional way. For getting a refund we need to go behind them like dogs to chase for the payment. For me in one case they have not yet refunded my amount. They have junk of as Managers and Customer care officers, who always say the particular person sits in other office. The person is not available in this time etc. They are a nonsense to deal with. I kindly request people not to use the site for booking ur air tickets one day u might also face this problem.
Regards,
Anand.