[Resolved] Goibibo.com — Misleading customers | |
I purchased two night hotel staying in Hotel Suriya International Chennai from Goibibo.com, an online travel portal.Although I am married, the hotel did not allow I and my wife to check in as we were not carrying marriage proof (both o[censored] had photo ID). This is completely justified from hotel' side. Goibibo never communicated that for married couple, marriage proof is required to check-in. Their confirmation mail is completely misguiding as it says that all the person checking in needs to carry Photo ID(PAN card).Goibibo is cheating people as they must have informed that married couple needs to produce marriage proof for check-in. I lodged a complaint to cstomer care and they said no refund will be processed. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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