[Resolved]  Green Dust — Refund

I have ordered fabiano ro (Order no: 2211038) from green dust for rs 5999/- on 7th of october through online, i have paid the amount using my credit card.
Product was shown available in surplus quantity in their site, when i am placing the order.
On 14th of october i have called green dust about the status of my order, they replied stock is not available you have to wait for two days.
On 16th of october again i have called green dust and they replied to wait for another one day.
On 17th of october i have called again and they replied you have to wait for another one day.
Since stock was not available i have cancelled my order on 17th of october, at the time of cancellation they told refund procedure will take 30 days and they refund by demand draft.

Till today 14 th december, i have called green dust more than 20 times for the refund. Always the answer from the customer care is within two days your dd will be dispatched. Recent answer from green dust is dd dipatched.

Why this much time to refund money. They dont know what is commitment and consumer value.

My personal advice, dont buy any product from this company. You may feel happy today after buying a product but in future you face the same problem which i am facing.

Green dust management should understand cutomer value and commitment.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    GreenDust
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    95
    Pending
    0
    Resolved
    37
    GreenDust Phone
    +91 11 6648 9200
    GreenDust Address
    Khasra-337, 1st Floor, Choudhary Satbir Complex, Sultanpur, MG Road, New Delhi, Delhi, India - 110030
    View all GreenDust contact information