[Resolved]  Gsrtc — improper information, cheating, refund of money

Address:

Bharuch, Gujarat

dear all,
** i have booked ticket in ac luxury coach from zadeshwar to ahmedabad via online booking system on 09/08/2012.
** ticket details : 1 adult female and 1 chilld, Seat No.: 1 & 2, PNR no: G3127867, Journey Date : 12/08/2012, Trip code : 1330SRTABDAC44
** it means same bus starts from surat at 13:30hrs and reaches to zadeshwar at 15:00hrs
** though i was at zadeshwar stand from 14:45 to 17:15hrs, same bus not reported during this 2.5hrs
** during this time total 2 ac luxury buses reported [1] at 16:00hrs [2] at 17:00hrs
** on asking and showing ticket to conductor and driver they told me that this bus it not same, in which i booked ticket on 09/08/2012, also they used abuse words and not willing to cooperate with me
** 1st bus conductor told me this bus was started from surat at 13:00hrs and reported to zadeshwar at 16:00hrs
** 2nd bust conductor told me this bus was started from surat and it was additional one, but main thing over here is its start time was 14:00hrs from surat and reported to zadeshwar at 17:20hrs
** also AC volvo of 15:45hrs reported at 17:00hrs
** if all of these buses of 13:00 to 14:00hrs reported then where were the bus of 13:30hrs in which i booked ticket
** one major thing over here is waste of time and too much inconvenience caused to me and my little child of 4yrs in lashing rain
** finally after quarreling with conductors and bus drivers i travelled to ahmedabad via ac luxury which reported at 17:20hrs, BUT WITH NEW TICKET AND FOR WHICH I PAID ONCE MORE THOUGH I BOOKED TICKET ONLINE AND AS PER STAFF THAT TICKET WAS NOT VALID
** now how should i get my Rs. 338/- which were deducted as a result of booking of that ticket, also due to lapse of time it was also not got cancelled via online
** kindly do needful at your end at your side, also train your staff that how to deal with a lady any many more grivences