Gsrtc — ordinary bus instead of sleeper coach

Address:

Vadodara, Gujarat

I booked a ticket of sleeper coach and it was cancelled. There were no one two response me proper for refund process. What is the procedure of refund?

The worst experience had with me on the day with conductor's behavior regarding drop off too.

Why they are not acknowledging the passengers if any change in route or server when they already have passengers details including cell number and address?