Ther below is my oraginal complaint send to GTPL Executive with snaps & Photograph
you can see original complainr in www.sanjayghelani.xtreemhost.com/gtpl/index.htm
Dear Mr. Abhishek & To Whom It May Concern
Subject : Poor Quality and Bad Services
My name is Sanjay Ghelani & I am consumer of your GTPL broadband connection.
Details are as following
Name: Ghelani Sanjay Ranchnodbhai Created On: 16 Feb, 09 14:52:49
Username: Sanjay_Ghelani Renewed On: 16 Feb, 09
Pin Serial Number: 99100299 Expiry Date: 17 May, 09
Planname: ECONOMY3-128 Account Status: Active
Login Status: OUT Disable Time: NA
First of all I would like you to focus your attention that I am highly not satisfied with your product quality, support and services.
Reason for purchasing GTPL broadband connection:-
I am a technical support executive for a private limited co. and have to complete my daily assignment punctually and so I required an quality Internet broadband and so I purchased your above mentioned plan with my whole trust on GTPL brand name.
I only require internet after my office hrs between 9.00 pm to 9.00 am.
Reason why I am not satisfied:-
01> I have never received proper connectivity at my requirement. (Un-plugged or error 678)
(Abhishek JI what’s use of broadband connection if not available at time)
02> Whenever I placed complaint I have been place with a complaint number and committed to get solution next day morning.
03> Next morning to evening it works, but then again same problem repeats and up to now the same.
04> At the time of marketing your broadband I was ensured about connectivity and reliability by your marketing executive Mr. Pratik Parekh (9727725839) & Mr. Karan Singh (9099038785)
Other thing under my observation regarding QUALITY-MAINTANANCE AND RESPONCIBLITIES:-
01> WORST Cabling System, Quality & maintenance
02> Carelessness and irresponcopility towards society & people
Here in Shreenand Nagar-iv, Block “F” Your OFC cable, Network Device, Media Converter are placed on the Terries.
For the same AC Power supply is provided using RJ-45 LAN Cable which is very badly wired and can cause unexpected accident. Here Shreenand Nagar Society is family resident areas which consist of children, women and peoples usually use Terries for playing and other purpose.
Who would be responsible for any accident occurs due to this irresponcipilities?
I am not any more interested to use your broadband connection and so please kindly refund my connection charges paid and discontinue your ugly services.
Details are as below:-
Receipt No. A 6127
Received from M/s Ghelani Sanjay R. an amount of Rs. 1405/- (One Thousand Four Hundred Five Only) by Cash in full.
Days: 90, Plan: 128 Kbps, ALLOWED: UNLIMITED
Please send your executive as soon as possible to refund me at my home as immediate as they arrived to collect at the time of inquiry for connection.
Hope will be done as easy I aspect or else will see further.