[Resolved]  GTPL — Worst Service

I have taken internet connection of GTPL by paying Rs. 1675/- for three months unlimited plan. Since the day I started, the internet connection was not working perfectly and internet stopped anytime. Everytime I had to talk to their customer care office where people do not reply promptly and takes too much time to respond where I have to follow the redirection instruction. As I am working online and it was very important for me to be online. But as and when the internet got disconnected, it would not start upto 4-6 hours. I have lost my money and time after taking the internet connection. They have also fixed a setup box at my home and promised to pay me 100/- rs per month. I got only two months payment after so much followup..I have wasted much more money after calling them.....Still I am waiting for the last e-bill charges..During this three months almost 14-15 days the internet was not working totally and they are not even refunding the amount and not expanding the days....

Let me know what shall i do for it.
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Aug 14, 2020
Complaint marked as Resolved 
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I think some action should be taken...Please do the needful
I have paid 2yr extra payment for GTPL Broadband connection.
My net is not working properly working, worst service is provided by them.
Customer care are not receiving any phone call from our side.
Some time they solve our problem, but on the next day we are facing same problem.
I just want my refund but they are neither giving me refund nor better service.
I am facing this problem from last 1 yr.
Their technical persons are very rude.
I just want my refund.

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    Hathway / Gujarat Telelink [GTPL]
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    Hathway / Gujarat Telelink [GTPL] Phone
    +91 79 2657 7555
    +91 79 2562 6476
    Hathway / Gujarat Telelink [GTPL] Address
    C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug, Ahmedabad, Gujarat, India - 380004
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