[Resolved]  Haier — products and customer service

Address:

Mumbai City, Maharashtra

hi,

I have purchased a Haier LCD TV last year on April 30, 2011 and in month of April 2012 this is the second time I am facing the issue with the LCD TV.
I registerd first complaint and got resolved.

on April 7, 2012 I registered another complaint for the same reason and they committed that they will resolve my problem within 24 working hours but till date on April 12, 2012 none of their executives have visited me. Moreover on April 11, 2012 one executive called me at 5.30PM and says that I am coming at your place. I said that I am at office and there is no body at my place, then he said that "sir if you can come till 6 then its fine othewise I would not wait and cannot service your request".

then I called up their customer care, the executive was very nice he understood my concern and assured me that I will receive a call from someone senior within 60 minutes, but no body turned up. Now today again I have called their customer care centre for registeringthe same complaint again, but the responses are same.

I am really pissed off with the services of these guys and really thinking of moving to consumer court. The product which they have given is pathetic within 12 months this has started giving me trouble which i am sure no other brand would give.

The reference request numbers are: MUM[protected] dated March 22, 2012 and MUM[protected] dated april 7, 2012.

I really seek your help in this regards.

Regards
Maninder Singh
Mob.: +91-[protected]