[Resolved]  Haier Refrigerator — NOT WORKING PROPERLY

Haier/Refrigerator — No Proper Service provided

I have purchased Haier Refrigerator in October 2005.(I am located at Hyderabad, India)
Recently, I find cooling to be decreased or nearly nil.

I had raised a complaint in Haier Service Center and was alloted compalint No. [protected].
A Service person came and attended the problem and said there is some gas problem then checked the gas line& replaced gas and collected money for doing the service.
But the problem is not yet solved. There is no cooling even after the service.
Reply to complaints are too slow here at Hyderabad, India. They take nearly a week to attend to a complaint.

youre right the r haier company is full of and if i see the boss or any of its staff ill give am a piece of my mind

all mother all of em

Haier MP271 Bottom-Mount Refrigerator, has defective door and bootle self, > All company employee and service personnel know it, buit it is still being sold in every show room. The problem is that bottle self, which is the most used part of a refrigerator for keeping water, coke etc, is so fitted that as soon u keep few bottles, it falls on floor, and so you end up broken bottle self, broken bottles in room, and total mess. But while thay take compalint, and even some time replace door with a little modified design, it takes months and still they do not replace bottle self, and no body is bothered to listen customer and the design flaw to rectify in all left over in factory or to chaange all those having this refrigerator. NEVER BUY A HAIER REFRIGERATOR, it has very poor support and extremely slow service, 3 months and still they failed to raplace the bottle self. But then atleast their complaint system is honest, and compalint remains pending as long it is not done, unlike mtnl, where once they talk, no matter whaat they treat compalint resolved, even i[censored] have noice on line etc.

Haier MP271 Bottom-Mount Refrigerator, has defective door and bootle self, All company employee and service personnel know it, but it is still being sold in every show room. The problem is that bottleself, which is the most used part of any refrigerator for keeping water, coke etc, is so fitted that as soon u keep few bottles, it falls on floor, and so you end up broken bottle self, broken bottles in room, and total mess. But while thay take complaint, and even some time replace door with a little modified design, it takes months and still they do not replace bottle self, and no body is bothered to listen customer and the design flaw to rectify in all left over in factory or to change all those having this refrigerator. NEVER BUY A HAIER REFRIGERATOR, it has very poor support and extremely slow service, 3 months and still they failed to raplace the bottle self.

But then atleast their complaint system is honest, and compalint remains pending as long it is not done, unlike MTNL, where once they talk, no matter whaat they treat compalint resolved, even i[censored] have noice on line etc. Or if your billing complaint etc is genuine but they cant see on server etc.

May be the national Consumer forum takes sue moto cognigence of this defective sell openly by Haier and order to replace all such defective refregerators.

Haier / Refrigerator — Dent on Front Plastic Door

Hi,

I have purchased a new Haier 190 liter Refrigerator. I have noticed that there is a slight dent on the front plastic door. When I checked with the dealer, I was told that it comes with the product itself by default. So I just wanted to confirm whether Haier models have dent on its front plastic door (or) it happened due to mishandling of product while transit.

Please let me know.

Thanks
Suresh

Haier/Fridge — Post sell services

I have made a complaint about the fridge not cooling properly and erratically. Engineer had diagnosed a wrong problem and changed the timer. And within 24 hours agin fridge stopped working. The Haier customer care was giving false comittment everytime. It is the pathetic brand I had ever seen.Till now also the fridge is not working and not even 6 months had past when I purchase it.

I bought a 300lts Hier Refrigerator (bottom mounted) which is still under warranty. Door(gasket) doesnot seal properly. There is huge gap in sealing gasket through which temperature leaks out at the same time allowing moisture and insects to get in. Defect was bought to notice of Haier in a month of purchase. Even after 6 months, problem is not solved. There is no one to update the status. Service is pathetic to say the least. You have to follow up every time with them to get the status.
I wouldnot touch any HAIER products in future. I am planning to file a complaint in consumer forum but I am not sure against whom to file. Against Haier or against showroom/dealer who sold me this junk stuff.

Haier Refrigerator — NOT WORKING SINCE A FORTNIGHT

I purchased a Haier With Bottom Freezer on 14-10-08 It is not cooling at all since15-12-09 iam very disappointed with such a product I would like an immediate replacement Iam not satisfied with this Fridge Iam a Senior citizen &have bought this fridge at such a high cost I have never faced such a grave situatuion Or experienced a fridge breaking down after ayear I don't wiash to be compelled to approahch the Consumer Court if action uis not taken within 3 days I shall be forced to do so
I Sethna

Haier — Not getting service properly

Dear Sir / Madam,
I have Flat Screen Television of Haier Company. The service waranty of the television is expired and from 19th april 2010 my television is not working i've launched the complaint regarding this. My complaint No. is MUM[protected]. Their Technical person Mr. Sanjay Prajapati has came to our home and took the Visiting charge of Rs. 500/- and said that the Transformer (FBTB19) of the TV has burnt and will take 2 days to replace the part. But till date it not got repaired and their Customer Care executives are saying that we have put your complaint on Urgent Basis & have also forwarded to our Senior Technical Department, Service Center persons are saying (Mr. Manoj & the receptionist (name unknown)) is saying "hum ko nahi pata jab part available ho jayega to aapka part hum replace kar denge". Every time they use to give this reason only.
Please if anybody can help me my contact no. is Sachin - [protected]

HAIER USA — FRIDGE QUIT WORKING

Bought Hairer Fridge in Dec of 2003 fridge quit working on May 8, 2010. The compressor went out. They want more than we paid for the fridge to fix it. WHAT A RIP OFF.

Haier / Refrigerator — Very Poor Customer service

I have a Haier Refrigerator. On Saturday(16/04/11) a problem occurs, so I called the customer service and filed a complain.



Complain Number: del[protected]



So a tech. person visited my place on Sunday replaced my freezer and compressor. Refrigerator was up and running and they charged me Rs.2000.



But things getting started worst on Tuesday, when suddenly Refrigerator stop working. So I called your number again and file another complain.



Complain Number: del[protected]



Now here is the problem, today is the third day and Refrigerator is still not working. On Tuesday a tech. person visited and checks the Refrigerator. He said compressor needs to be changed again. He gave me number to talk to in order to get it done.



The number was of Rajeev ([protected]). He promised me that he will visit in the eve, but he did not turned up. Than I spoke to a Supervisor named Vipin Mehta ([protected]), he also promised me that he will send some one next day (Wednesday), but no one turned up. Now today I spoke to Rajeev again, he promised me that my Refrigerator will be up and running today, but did not happen.



Now this is heights of poor customer service. I would really want some one form the management looks into this matter.

Regards
Achint Pathak

haier refrigerator — Product not working within 8 months of purchase

I bought Haier refrigerator and it has stopped working within 8 months of purchase. Earlier it had stopped last month and they send out a technician to fix the problem. Now again it has stopped cooling. I called more than 10 times and the company does not care at all. Kindly assist.

Haier/Refrigerator — Refund

Sir

I bought haier refrigerator model HRB360MP on 04 April 2008. On first day I saw cracks(out of box) on refrigerator that was bought to immediate notice and was told this is minor and it is in all refrigerators. After few months Situation worsens and I was told they will put some protein in that. After few days cracks were there almost everywhere. This was bought to notice of your company and after several efforts and after intervention of head office my refrigerator was replaced after approx 9 months of purchase. I was assured there will be no problem after this.

On 24th June 2010 I called in and lodged complaint that I don’t have cooling in my refrigerator. After several call back one of your technician came to my place and told me that compressor is fine and it’s there is some choke. I called local technician who came to my place and told me compressor is dead still he filled gas again as it was told by your technician to do so. I paid him Rs 1200 gas charges and Rs 350 for his home visit in total Rs 1550.It never worked as compressor was dead. Again after several call backs almost(10) one of your technician came to my place to replace compressor and he charged me Rs 1750 for gas filling and timer replacement on 17th July almost after 28 days. I was without refrigerator in these summers. Moreover I was told to pay for gas charges Rs 1200 + 550 for timer. As per the warranty which I have my refrigerator compressor has 5 years warranty, it’s obvious that whenever compressor is replace gas will be refilled and being consumer I feel cheated. I did spoke to your area sales manager gurjinder singh and he denied to help on this.

It is requested to look into this matter and get my money refunded as it was clearly told by one of your team manager in your call center that this policy of gas filling charges is applicable for customer who bought refrigerator after 2009.


Regards
Sachin Malik
[protected]
[protected]

All those who are sufferer of Haier, should keep proper records of contacts made for service and should lodge complaint with Consumer Courts.

Never mind the problems you may face. Please tenaciously follow the complaint.

I have purchased Air Conditioner, Refrigerator, Washing Machine and TV.

Refrigerator, never worked. I was harrased for over 4 months, and we, the old couple, accustomed to using Refrigerator for over 30 years, had to manage without it. Right from the stage of how much to cook, so that nothing is left over. For the milk, we are accustomed to early morning tea with freshest possible milk, at about 5 a.m. We used to buy it earlier night. For 4 months, we had to leave the house early morning, almost before 5, to fetch the milk, or forget about it. And so was the case for every item which finds the place in the Refrigerator.

I filed the case in Pune. I lost it, because the Forum took a stand that there was no deficiency in service (?) and that I have failed to get a technical opinion to prove that the Refrigerator was not working. Very interesting thing to be noted is, this none of these points were raised by the Opposite Party, not in writing, not orally.

I filed the appeal in Maharashtra State Commission. I lost the case because it was not admitted. The President never considered a single point that I had raised. And again raised some points to help Opposite party, which were never raised by the Party.

I filed the appeal at National Commission. The case was not admitted because there were defects in the case and the defects were never removed. The RTI query had shown that Commission had not taken into consideration, the defect removal letter sent by me, saying that no such letter was received. I have the internet proof. Now I need to make some mercy request, for no fault of mine. Basically going by the law there were no defects in the case at all.

All through I was guided by a very learned and experience Judge retired from Consumer Courts, who had forewarned me that I have a case for fighting and winning, but still I should not expect any justice. If I get it, it is a matter of luck. And it is proved that he was absolutely right. A really educated, learned and experience person.

However, I am not giving up so fast. If wants to know more about it, either for his own use, or from the view point of helping, I will be too glad to send him all the necessary details.

AC once it has failed to work, Company failed to repair. I won the case in Consumer Courts. Company has yet to comply with the Court Order.

When the TV Failed for the first time, I got it repaired as it was within warranty. After warranty, forget about contacting the Company. Try to get it repaired from third party.

So was the case with washing machine. For one repair, I was quoted a sum of Rs.5000/-. For quoting this, I was charged Rs.200/-. I got it repaired for Rs.1000/-. Second time, it failed on some different matter. The person who repaired it, whom we know for over 15 years, told us that now this will continue to fail at different levels. After spending about Rs.5000/- for various repairs, I replaced it. Now I am a very happy person.

I may be able to help you. I may be contacted at [protected]@gmail.com. And any one wants to help me may also contact me.

haier refrigerator — heating of refrigerator body and no cooling in a low temperature weather

i bought a haier refrigerator HRD-2455 on 18 may 2012 . from the starting days , only its outer body got heat strongly but there is no any cooling inside it and also no give ice and no cold water . i complaint for many times but they did not give any response . please help me.

This is inform u that it has been around 3 months we have purchased haier refrigerator and we have started using the refrigerator from last one month . There is cooling and no ices forming in fredger...I called up him Haier customer care service they noted down my complaint but technicains who are coming nt doing any thing..
So, i request u to send a best technician and reset my double door refrigerator as soon as possible...I want u to take an immedaite action

Led tv no sound

Guman shing bhati rp colony jaisalmer mob.no. [protected]

Faulty Washing Machine

Machine Faulty