[Resolved]  Hasan Honda — engine fault

Address:

Pondicherry, Puducherry

FROM
PAJANIAPPANE,
NO.2, PILLAYAR KOIL ST,
PUDUCHERY-10

Respected sir,
I am herewith stating that I purchased a two-wheeler (Honda Activa) bearing chase no ME4JC448L7654712, Engine no JC44E5654986 on 13/12/2012 in your dealer of HASAN ASSOCIATES LIMITED,NO.38,100FTROAD,(OPP:RTO),K.PALAYAM,MUDALIARPET, Puducherry in the name of the my sister VISALAKSHI M.
On 14/12/2012 while I was driving the above said two- wheeler raising the speed from 30km/hr to 40km/hr, some noise from the vehicle engine came and then I can’t drive it. So, that day I admitted the two-wheeler to HASAN ASSOCIATES Company. They made some repair and told that the problem is due to the overflow of the engine oil and insisted me to run the two-wheeler some kilometers for its smooth functioning. Neither the first admission of the two-wheeler was made any entry nor was any job card issued. But I know there is some problem in the engine and lodged it in the company to change the vehicle or repay my money immediately. Then they again insisted me to run the two-wheeler some kilometers for its smooth functioning. From 14/12/2012 to 06/12/2013 several times I went and approached them to change my vehicle or return my money. Each time they denied to repay or change my two- wheeler or even issue the proof of its admit. On 07/01/2013, I approached The HASAN ASSOCIATES limited’s MD and lodged my complaint. I knew from her that my complaint has not reached her through the workers. I put forward my solution (repay or change of Vehicle) to MD but she also denied it. She called the workers and instructed to admit the two-wheeler and told me to give them 5 days time. Still my two- wheeler is in above said Honda showroom. They didn’t make any call. If the problem is in the engine then isn’t there the possibility of its exchange with a new one. In this regard I had loss of money, wastage of time and bound with mental agony.
Therefore I request you to rectify my problem by the replacement of my vehicle or repay my money as soon as possible and keep the prestige of your company name. Hope your good Office takes necessary steps to relieve my sufferings.
Thanking you Sir
Yoursfaithfully,
CELL:[protected] -SD-
Uploaded:
BOOKING BILL, IC,RC,
ADMIT CARD AND
WARRENTY CARD.

-