[Resolved]  Hathway Broadband Services — Deposited Money for installation of Broadband connection 11 days back but nobody has turned up yet.

Dear Sir/Madam,

I am Bidisha Chakraborty, currently residing in Sindhi Colony, Hyderabad. I am working with Satyam Computer Services Ltd.

This is to bring to your notice an incident that happened to me.

I had applied for a Quarterly plan for hathway Broadband Internet connection (128 KBPS, Unlimited UL/DL per Month) for an amount of Rs.1123 on the 7th of November 2008. Generally installation is done the very next day. I know this because I have previously been an user of Hathway's Broadband Services in Hyderabad itself, when I was residing in Madhapur Area. But this time even after 11 days they haven't done the installation at my residence yet.

I chased them like hell. Gave them numerous calls and lodged several complaints as well. I tried to contact many people fro their office but nobody responded. I also went personally to their corporate office to lodge a complaint on the 15th of November 2008, and to retrieve my money back, but they refused to refund my money and promised that the installation would be done the same day and if not he personally guaranteed to refund my money.

After all this hassel they laid the cable and delivered the modem but they did not do the configuration as a result of which we are not able to access the services even after repeated calls and complaints.

Today I called up the guy who came to lay the cable and deliver the modem but he bluntly refused to come down to do the configuration. I also tried to call up the service incharge but even he is always out of reach.

On their words I have also purchased a wireless router worth Rs.1600. I am really tired of chasing them. I do not wish to subscribe to their services any more and want them to refund my money.


Please look into the matter and do the needful.


Thanks & Regards.
Bidisha Chakraborty
+91-[protected]