[Resolved]  Hathway — Internet connection by Hathway

VERY POOR RESPONSE FOR A NEW CONNECTION TOO. IT SEEMS HATHWAY IS NOT INTRESTED IN BUSINESS OR HAS GOT MORE CUSTOMERS THAN THEY CAN HANDLE.

I have face some problem

hathway internet services is very bad means "Bad Of Bad".i am hathway old customer.
but he cant provided servises..
please dont say about customers services. i m totally frustrated about customer service
hathway customer services is not free on mobile & customers executive our call waiting on minutes of minutes
i had call to hathway head office but he cant received complaint

his faltu customer service no is [protected]/500

& head office no is [protected]

My A/C No.699595 with Hathway broadband internet connection. The speed of the postpaid connection was drastically reduced in June 2011 itself on the plea that the 100% usage exceeded (under the presumption of M/s Hathway, perhaps - as if the user would not pay if the same speed is maintained). This postpaid was concerted into 'unlimited prepaid' in order not to exceed the higher payment limit and the advance quarterly payment was taken for the prepaid connection. But, to my utter surprise, the situation has turned from bad to worse, as the 'so-called hathway broadband internet connection' speed is @ 5.6 kbps/sec. Instead, the dial-up could have been much better.

I agree with above complaints.I got recent experience 2011.

I hate hathway. There customer care support does not works and keeps on hold every time.
Please do not go for hathway.

Most of these comments are pre-2011 and most are in fact two or three years old. It is then a surprise that Hathway has made no effort to change themselves. Their technical support is dreadful in Pune. I wrote to their CE Mr Jayaraman a few months ago when every day they used to be closed for about 8 hours. They improved a little but this man Jayaraman seems to live in the stone age of consumerism and did not bother to acknowledge. I have paid for a full year but Hathway seem to take perverse pleasure by giving service only for about 9 or 10 months.
Dr PMD, Pune

one of the most disgusting company i have ever seen. Such a fools, specially mira road branch. U keep on calling them, they are just not bothered to pick up. ABSOLUTE WHEN IT COME TO CUSTOMER SERVICE.

The day is not far when this company will fall on its head, once some more new companies comes in this field.

Such a shame. I think they should make use of their market share and monopoly and build on to it. Let me know if its directors are interested in learning how to run the company.

The only solution their engineers have is 'FORMAT YOUR PC'. What BS yaar. They first try to test your computer knowledge and once you show ignorance about some things they will start swindling you and finally end with 'FORMAT YOUR PC' crap.

I have 512happyway quarterly. I get a speed of only 1.3 - 3.0 kbps which is just terrible. My internet doesn't connect most of the times. My neighbors internet opens at my PC often and all sorts of crap.

Their engineers are not ready to believe you and are just looking for an opportunity to fool you and slip away.

Two days before i contacted your representative but till today no replay, Pl start my internet connection immediate S/N[protected] and MAC 00252ED669BA.

I have launched a complaint yesterday Still, there is no call or the problem is not resolved really i am feedup up with the service they have given .
But if there is payments issue they are quite prompt just u call them they will be in your door step in fractions. Hathway is there is in market just to grab the money from the market & nothing else.

I agree with the user views. Hathways has no redressal system. One can't submit any written complaint as all communication bounces. Senior people are just not approachable. Funny company. Thinking of switching over to Airtel

i paid rupess of router and since one week company not delivered me router. and even they not ansewering the call. worst service ever.

A/C no 1307502 my network connection not properly working every time i m complents but not i am saticfy
monday to friday every day 9.00am to 11.30am not working net so pl conseder my complet
and reply me my email adderess
umesh.[protected]@yahoo.com

Dear All,

My Hathway Account Number – 1388078

Details:
T. Girish
Mobile - +91-[protected]

Plan Details: Monthly 800

These people are cheated me on broadband connection. I have taken this broadband connection 9 months before. Every alternative days I’m facing problem like internet disconnection. From past 2 weeks I’m fed up with these people and continuously every day net connection was disconnected so many times. Immediately call back to customer care then respective area executive will come and resolve it otherwise automatically it will connected. I didn’t understand what’s wrong. Even today also net was disconnected so many times. Since morning I called 6 times to customer care to resolve the issue. I have an option to work from home and from past 2 weeks I’m facing these problem and my salary also deducted because of this internet issue.

I request to resolve this issue ASAP.

And Please don’t take Hathway Broadband connection.

Regards
Girish

the worst network

Hathway is the worst service I have received .

These people simply take money and do not respond and switch off their mobiles . No internet connection and no proper response.
PLEASE DO NOT GOT WITH THIS COMPANY

Very bad service from Hatway ..I do not understand how these fraud companies still exist .. They must be shut down completely