[Resolved] Hathway — Disabled the account when the usage has still not been exceeded as per plan | |
I have taken a Hathway connection (Account no: 237178) since 21/04/08. The plan 256 Liteway New Quarterly entiteles the user for 1.5 GB o[censored]sage per quater. I have renewed my plan on 23/06/08. The company has disabled my account stating that my usage has exceeded the limit. As per the records they have and they have provided. Since 21/04/08 till 23/06/08 the usage is 872.504 MB and from 24/06/08-24/08/08 is 673.468 MB. In both the cases the usage is lower than the actual limit. But current for the calculation purposes they have added all the 5 month usages and disabled my account. This is a complete fraud that they are doing and on complaining they have not responded . Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
1 Comment | |
Comments
Hathway is charging me for 50MBPS and providing less than 20MBPS. This is 8 Block, Koramangala, Bangalore. I have written to them and called them many times, yet, no response from them! Their support line is not a toll free number as well. Every time I call them, I end up wasting at least 20 Minutes and 50+ rupess from my account. Account ID: 1437014. Complaint: 14363460.
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