[Resolved]  Hathway Data And Cable Ltd / Broadband Connection — we want refund againt cancellation of connectin because of non connectivity

I am sending you a mail copy which we wrote to hathway. which is mentioned below.





Dear Sir,

We are account holder of your company. Our user id is " Euphoria" and it is registered on the name of Euphoria Placement Services.

From the begaining of the installation we were facing connectivity problem so we have decided to close the relationship with your company and sent a letter for refund. Your connection was installed on 16th january , 2010.in 15 days we have faced no connectivity problem every day and your connection is not working 3 to 4 hours in a day for that we had launched a complain at your customer care department on[protected] once in day. in 15 days of our usage we have dialled 25 times for complain.Mr. Karan Bhagat , who has installed this connection is very well aware of this.


Now the problem is that , when we go to your office at wtc and asked for refund than some one Mr. Dharmesh told us that we can not refund your amount as there is no any complaint registered in last 15 days in our records.Sir, we called every day ,sometimes 2 or 3 times in a day and your now they are saying that complaint is not registered . We are really dont understand how is it possible.

I just want to understand if somebody is calling on your customercare no. thanit should be registered somewhere if we are genuine . and it is not registered with you means customer is telling lie. it means we are cheatting our customerswho is responsible for complaint registration, customer or your officer who r sitting at customer care.?Also check with your technical department how many times problem arises in nanpura area.
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Sir, we are regular user of Hathway in mumbai and we thought hathway is better option for us in surat also. so we applied to you. in Mumbai your services are very good. but in surat , it is rediculus.I think hathway is customer oriented company so Awaiting for your positive response.