HORRIBLE SUPPORT SERVICE
My A/c No is 736464.I was not getting internet connectivity for some days, and after waiting initially for the first few days lodged a complaint on 23/6/2012 at 9:30 pm. I was assured of immediate rectification. Problem was not solved, and again I called them on 25/6/2012. They checked and said “the problem will be solved by tomorrow”. Nothing happened, and I called up again on 26/6/2012. Same reply “problem will be solved tomorrow certainly”. I waited till next day. As usual, problem was not rectified, so I called again on 27/6/2012. This time reply was “we will send our engineer tomorrow”. Engineer came on 28/6/2012, but could not rectify the problem. I waited. I called again on 29/6/2012, and was assured that by any means the problem will be certainly fixed by 30/6/2012.On 30/6/2012, I called up 4 times, the last time at 9 pm. As usual, this time by a senior, I was assured that the “problem will be certainly fixed by 2/7/2012”. They took down a fresh complaint on 30/6/2012. Till 3/7/2012 the problem has not been rectified. It is very clear that the Company does not have any willingness or resources to continue servicing their customers.
Between 23/6/2012 & 30/6/2012 I have called up the service centre 10 times & have spent a total of almost 107 minutes on phone. I cannot think of such an unresponsive service support and such a technologically obsolete ISP which cannot rectify a small problem for so many days.