[Resolved]  Hathway — Unable to view channels

Address:

Medak, Andhra Pradesh

We have Hathway cable TV connection through the Hathway set top box from Hathway cable & Datacom Ltd, Kukatpally, Hyderabad. The customer ID no. is 2988.
All Malayalam language channels except DD Malayalam are unable to be viewed from the past week due to possible changes in coordinates and frequencies which were being scrolled down continuously for the past 1 month in all the channels, as an information to the cable operators.
We got in touch with the local area operator/representative over the phone and they claim that it is beyond their scope of rectification. They wanted to direct the issue to the head office.

Please resume the channels at the earliest.