Havells — not giving replacement

Address:

Bhopal, Madhya Pradesh

sir,
I manohar radio company is ex dealer of havells india. i sold one 5HP 3PH "F" class motor (s.no[protected] on 18/1/2013 to m/s Param stone crusher bhopal.
on 28/2/2013 he complaint about the motor that the shaft of the motor is broked.

then i done a complaint on 1/3/2013 on your complaint number and they told that our service engineer will visit to your shop and verify the complaint and then they will replace the motor.

no one come to us and then on 4/3/2013 m.r. prabhakar contacted to us and said please send your motor to indore service centre so that we can repair it.

but customer is complaining that it is a manufacturing fault and he is saying that he wants a new motor

sir please replace the motor so that we can satisfy the customer and avoid unnecessary legal complications from customer end.