[Resolved]  Hcl Laptop — Service centre

Dear sir/madam,
I bought a HCL laptop from new delhi 2 years ago. now i find my CD writer can not write when i used nero which was provided to me with the laptop.Earlier i never tried to write anything. Whatever, i went to the service centre on[protected] at 203,bajaj house,nehru place,new delhi.They checked it and said CD writter is damaged. So ,it need to be replaced. As a new piece of Cd writter drive was not available with them ,so they asked me to come later after confirmation from Miss Jasbeer.They charged me Rs 500, but did not give me the receipt as the concerned official had already left.After 10 days one of my friend having some knowledge of computers came to me . He checked my system and told me your writer is alright, nero will not work. You try with other software. I tried with XP inbuilt Cd writing system and found everything is fine.
So, my complaint to you is about-
1. Inefficiency of your people.
2. If you receive money ,then give receipt. As i am not at fault, why should i pay for? Coming again to collect it is wastage of both time and petrol.
Please try to increase the knowledge of your people as HCL Laptops are yet to become a consumers 1st choice.
With best wishes,
Chinmoy Roy
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Aug 13, 2020
Complaint marked as Resolved 
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FROM:
NAMRATA RAI
459A, DOUBLE STOREY,
BRIJ VIHAR, GHAZIABAD- UP

TO,
THE MANAGER
HCL INFOSYSTEMS LTD
NOIDA

REF NO. SR NO.6087AJ215584 MODEL EZEEBEE

SUBJECT : COMPLAINT AGAINST COMPUTER

DEAR SIR,

WITH REF TO ABOVE I HAVE PURCHASED ONE COMPUTER FROM ANCHAL COMPUTER SHAKARPUR, DELHI ON JULY 2008.

AT PRESENT MY COMPUTER NOT WORKING PROPERLY PLEASE SEND YOUR ENGINEER TO REPAIR OR REPLACE THE SAME IMMEDIATELY.

YOUR EARLY ACTION IN THIS REGARD SHALL BE HIGHLY APPRECIATED.



THANKING YOU,
YOURS SINCERELY

NAMRATA RAI
CELL: [protected]
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I have some problem with drive (DVD RW) I need to change it .
Please tell me the location where I suppose to go for changing drive and how much I need to pay

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