[Resolved]  Hcl Laptop — HCL leap No warranty service despite depositig Rs 1000+Taxes extra for Zyada ka Waada Offer for 3 year service

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Indore, Madhya Pradesh

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Consumer Forum india

RE: Denial of 3 year warranty service despite depositing Rs 1000 Taxes extra (Zyada Ka Waada Offer) - Immediate Action Required Leaptop Display problem


From : bhupendra jain <[protected]@indiatimes.com> Wed, Nov 17, 2010 12:59 PM
To : HCL Touch <hcltouch.[protected]@hcl.com> Reply Reply
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Sir,
I have bought leaptop from advanced tecnology computer Indore, Marketing division of Hcl dated 27/12/2008 with Invoice No. 1065 ,Serial no. Leaptop 8084AX069212 and challan no. 2596. At time of purchase ,I have deposted Rs 1000 + taxes extra for zyada ka waada offer which includes four gift item & extendable warranty to 3 years.My gift item invoice No is [protected] dated 16.02.09. Hcl executive Mr Neeraj had met us 3 days back . He also agreed for Zyada ka waada offer & deposition of Rs 1000 for scheme. Despite this he insisted on One Email from company for 3 year warranty . We did not recieved any Email from company for 3 year extendable warranty or any printed document from company.
Sir it is full responsibility of Hcl company and advanced tecnology computer Indore to provide 3 year warranty Service.
Sir I have already lodged complaint in consumer Forum . I am forced to take hard legal Action against Hcl company and Adtek computers indore. . This is whole responsibility of Hcl company and Advanced Technology computer Indore which prompted me for taking a hard action.
Please help me through consumer forum to repair my Leaptop with 3 year warranty service.
Thanking you
Dr Bhupendra jain

----- Original Message -----
From: HCL Touch
To: 'bhupendra jain'
Sent: Wed, 10 Nov 2010 17:00:56 +0530 (IST)
Subject: RE: Denial of 3 year warranty service despite depositing Rs 1000 Taxes extra - Immediate Action Required


Dear Mr. Jain,

Thank you for writing to HCL Touch. We would like to apologize for the inconvenience and we completely empathize with your disappointment. In order to support you, we would like to update you that your query has been taken care and one of our representatives shall get in touch with you soon. Our primary objective is to provide resolution to your concern at the earliest and to ensure that you are very satisfied with our products and services. For any queries please feel free to reply to this e-mail or contact us on our universal number[protected] /[protected]. We assure you the best of services. Regards, HCL Touch Team HCL Infosystems Ltd. D-233, Sector-63 Noida-201301 Visit us at: HCL Customer Support Division Email us at: hcltouch.[protected]@hcl.in Call us at:[protected] | 0120 – 2406105 SMS us at: +91-[protected] <Touch> <Machine Serial #> <Query> Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please write to us at hcltouch.[protected]@hcl.in -----Original Message-----
From: bhupendra jain [mailto:[protected]@indiatimes.com]
Sent: Saturday, November 06, 2010 1:04 PM
To: kripa shankar; [protected]@rediffmail.com; vk jain; hcltouch reg; [protected]@yahoo.co.in
Subject: Re: Denial of 3 year warranty service despite depositing Rs 1000 Taxes extra - Immediate Action Required Sir, Please make note of correct serial number of the laptop. Serial No: 8084AX069212 Please take suitable action immediately and update me about the status of my complaint by 7th November 2010. Thanks and Regards, Dr. Bhupendra Jain ----- Original Message ----- From: bhupendra jain <[protected]@indiatimes.com> To: kripa shankar <kripa.[protected]@hcl.in> Cc: [protected]@rediffmail.com, vk jain <vk.[protected]@tcs.com>, hcltouch reg <hcltouch.[protected]@hcl.in>, [protected]@yahoo.co.in Sent: Sat, 6 Nov 2010 12:19:49 +0530 (IST) Subject: Denial of 3 year warranty service despite depositing Rs 1000 Taxes extra - Immediate Action Required Sir, I had purchased one HCL Leaptop from Advanced Technology computer Indore. My HCL leaptop serial No. [protected] purchased dated 29/12/2008.At time of purchase I have deposited Rs 1000 + Taxes Extra for extendable warranty up to 3 year and four gift item which include color ink jet printer , Hcl sonic ear buds, One month BSNL BroadBand ,Wireless music dock with LCD display. I have received four gift item through HCL Infosystem Ltd. With INVOICE NO. [protected] SO Dated 10/01/2009.I have not received 3 year extendable warranty card from company or dealer Advanced technology computer indore. I have been denied warranty service for 3 year by dealer. Ihave not received good response from 24 hour call center. HCL Company and dealer both are not taking responsibility for 3 year warranty service. I am forced to take action against both company and dealer and I have lodged my complaint in consumer forum. Please take action into above matter immediately otherwise suitable legal action would be taken. Thanking you, Dr Bhupendra Jain 61 , Sarvasampanna Nagar near Manavta Nagar indore Indore 452001 Mobile phone No [protected] Mobile No. [protected]