[Resolved]  HCL Me Tablet — HCL Laptop not working from first day

Address:

Mumbai City, Maharashtra

Dear Sir,

I have ordered a laptop online on 29th dec 2010, they have told me you will get laptop within 7 working days.After 10 workings days, I have called them they told me that you will get your laptop b/w 25th Jan to 29th Jan 2011.Since they have delayed to send me my laptop they have told me you will get Reebok jacket as a compensation. I have received my laptop on 29th jan 2011.

From the first day I have received my laptop it is not at all on a working state.My new laptop is not working from the date i have received. I have called them more than 15 to 20 times ask them to lodge a complaint they have lodge a complaint, but on the base of complaint they never revert me back properly.Complaint no[protected] on dated 29th Jan 2011 and[protected] on 5th Feb 2011),but they didn't provide me proper solution.

I asked them to take this laptop and send me new laptop, but they are not able to say anything.

My current laptop state is the date I have purchased I have never used my laptop.


My laptop details:

S/R no 1111AE617380
Model No : AE1V2190-X
Date on online purchasing : 29th Dec2010
Date on Laptop received : 28th Jan 2011
First Complaint Date [protected] : 29th Jan 2011 No action taken
Second Complaint [protected] : 05th Feb 2011 person come to house but afterward never revert us back
After 5th Feb 2011 I have called so many time HCL call center, but they never provide me any other complaint number.Even I have spoke to so many Team Leader, But still get the same reply

Kindly investigate the matter and provide me justice.

Regards,
Nilanjan Roy
+91-[protected]