HCL Me Tablet - Replacement Policy

 
40 Reviews
User
  Sanjoo82 on Mar 19, 2012
I had purchase HCL Me Tablet from Online. I received on 3rd or 4th March, now the thing is that the touch screen was sometimes working and sometimes it was not responding. I try for online complain but it is shown non hcl product due to it is not registered. 11th March I called to Costumer Care and I explain that calibration problem in my Tablet, he suggested me contact our Ahmedabad office.

My wife went the HCL centre,Navrangpura as per suggested from customer care to shown the problem. They also admit that replacement required, but they are not providing new seal-pack Product. Then she talk regarding this problem to customer-care,they give her to Complain No: 8400126862.and asked to mail at customer care Id-hcltouch.reg@hcl.com.

This is the correspondence details what she made:


From: mailto:info@valgroabrasives.com
Sent: Monday, March 12, 2012 6:52 PM
To: hcltouch.reg@hcl.com
Subject: Replacement with new (sealed) lablet ME




Kind Attn: Head of Department
HCL, Delhi

Name of Buyer: Sanjay Dabholkar, Ahmedabad.
Invoice No: 10955
Date: 1/3/2012
Product No: A11CBY019079 Tablet ME
Complain No: 8400126862

Dear Sir,

We had bought HCL Tablet ME through Royal Images c/o Aasaan Retail Pvt. Ltd., Chennai. Dtd. 1st march 2012.The product was received by us on 4th march 2012.

Now the thing is that the touch screen is some times working and some times it is not responding. On 7th of march , I had registered the complain through on line service from hcl site , support portal, unfortunately i have not received any response for the same and complaint No. also.

On 11th march yesterday I had made a complain again through your toll free No.18601800425 and spoke with operator and from their also I had not received any complain request No. They suggested to approach HCL- Ahmedabad branch located at Navrangpura.

Today, On 12th march Monday I carried the product to HCL centre, they also admit that replacement required, but they are not providing new pettipack Product, we need a new totally unused(brand new) product as we have made complete payment in advance and the product what we received is defective.

Kindly let me know how fast I will receive the replacement.
Awaiting our full co-operation in the above.

Regards,

Trupti S. Dabholkar.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
From: Hcl Touch [mailto:hcltouch.reg@hcl.com]
Sent: Wednesday, March 14, 2012 5:23 PM
To: info@valgroabrasives.com
Subject: RE: Replacement with new (sealed) lablet ME

Dear Ms. Dabholkar,

Thank you for taking the time to contact HCL Touch.

This is with reference to your e-mail dated 12th of March 2012 and our subsequent calls enquiring about the status of your service call with reference number 8400126862. With respect to our service request, we would request you to visit our service center in Ahmedabad so that we can attend the issue with your tablet.

In case of any further issues, please feel free to revert.

We sincerely hope you will not allow this experience to deter you from choosing our services in the future.


Yours sincerely,

Priyanka Kumari

HCL Touch Team
HCL Infosystems Ltd., D-233, Sector-63, Noida-201301

Visit us at: www.hclsupportservice.com
Email: hcltouch.reg@hcl.com
Contact No: 1860 1800 425 / 0120 - 2406105
SMS at: +91-9911115555 <Touch> <Machine Serial #> <Query>
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
From: [mailto:info@valgroabrasives.com]
Sent: Thursday, March 15, 2012 11:07 AM
To: 'hcltouch.reg@hcl.com'
Cc: 'nodalofficer@hcl.com'
Subject: Re: Replacement with new (sealed) lablet ME





Dear Madam,

I have gone through your mail where in you have requested to visit the HCL centre at Ahmadabad, it seems you have not gone through my complain properly. I have already mentioned in my mail that I have already visited your HCL centre where I have not received appropriate response.
My complain is that my product’s(Tablet) touch screen is not working properly from the very beginning , hence I need a replacement that too a new pettipack (sealed)peace.
I am not satisfied with your HCL service as I had discussed the issue with almost 7 different peoples and proper reply is still awaited. . . .
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Kind Attn: Mr. Harish Bhalla Sir

Dear Sir,

Sub: Purchase of HCL Tablet Me – A11CB4019079 DC 5V 2A X1.

Please refer Complaint no. 8400126862 for the above product purchased online from HCL.

While approaching HCL, Navrangpura, Ahmedabad, I have been advised that I will get a replacement against the product, but, not seal-pack one, for which I am not agree.

I should get a seal-pack product as replacement, otherwise, I will approach Consumer Forum for justice, which will affect HCL reputation.

Awaiting your immediate response.

With Regards,
Trupti S. Dabholkar
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Without any solution and Reply: she received the SMS on her mobile that: your service request reference CR -8400126862 has been successfully closed. BUT STILL COMPLAIN IS PENDING. . . ..


Complaint comments 39 Comments     Updated: Respond To Complaint  

Comments

 
I am upset due to harassment by Ur service center in agra at sanjayplace
due to hcltab v1 .the tab hclv1 submitted to Ur service center at sanjay place on 04/04/13, but no responce was given by center haed till yesterday ie 13/05/15 approx one month 9 days.
every day i call on landline no but no call recieved when i meet him he treat me as laboUre or illeterate person .and behave was so rude.
yesterday he shouted me and threat me.
so i recieved oUr hcl tab v1 from yesterday (13/05/13) in evening.
I am upset and shocked about misbehave of service center head.
thanks for coperation like this by hcl pvt ltd
 
I am upset due to harassment by Ur service center in agar at sanjayplace
due to hcltab v1 .the tab hclv1 submitted to Ur service center at sanjay place on 04/04/13, but no response was given by center haed till yesterday ie 13/05/15 approx one month 9 days.
every day i call on landline no but no call recieved when i meet him he treat me as laboUre or illiterate person .and behave was so rude.
yesterday he shouted me and threat me.
so i recieved oUr hcl tab v1 from yesterday (13/05/13) in evening.
I am upset and shocked about misbehave of service center head.
thanks for cooperation like this by hcl pvt ltd
 
I am uset due to hireshment by ur service center in agra at sanjayplace
due to hcltab v1 .the tab hclv1 submitted to ur service center at sanjay place on 04/04/13, but no responce was given by center haed till yesterday ie 13/05/15 approx one month 9 days.
every day i call on landline no but no call recieved when i meet him he treat me as laboure or illeterate person .and behave was so rude.
yesterday he shouted me and threat me.
so i recieved our hcl tab v1 from yesterday (13/05/13) in evening.
I am upset and shocked about misbehave of service center head.
thanks for coperation like this by hcl pvt ltd
 
Pathetic Service at HCL's End
Dear,
I had given a HCL Y2 Tablet at your station 'BIX Computers' in ahmedabad on 20/03/2013 and till today they have not repaired it. And in the mean while when ever I called them up for the status they always say that they have sent it for DAO process. Then after I have called your customer service center twice, on the first instant they told me that they have talked to Mr Jagathnath and he promised me to get the issue resolved in 1week but it has been more than 2weeks now from that talk but yet the issue is still pending at your end.
On the second instance the customer care guy asked me to write this email. So I am writing this email with the attachment of Invoice copy and Service station Job Card copy.

To further enlighten you people I purchased this Tablet on 15/02/2013 only and this problem of not getting started from a month of the purchase. I had already given this for service at Bix Computers on 17/03/2013 and the returned me it on 19/03/2013 but same problem of starting happened again on the same night of 19th.

After this I have called Mr Jagathnath 15 times but he had never picked up my call.

Just for Example this is an auto generated email from your end on 3rd June 2013:
---------- Forwarded message ----------
From: _NodalOfficer_ <nodalofficer@hcl.com>
Date: Mon, Jun 3, 2013 at 10:14 AM
Subject: E-mail Acknowledgement
To: uturn075@gmail.com


Dear Customer,
Thank you for sharing your feedback with us.

This is an automated response to confirm the receipt of your e-mail. Our team will get back to you regarding your email within one working day.

We assure you the best of services.

Regards,
HCL Infosystems Ltd.

The below mail clearly states your response time to be one day but I think that for HCL and people working there its more than 312 hours till now i.e HCL's 24 Hours = more than 312 hours of mine. Even your service head Mr Jagathnath as told by Ankita from customer care, does'nt pick up the phone even after 15 calls in this course of the event. And same is the case with Mr Kishore too.

And there is more than 12 emails from my end but not a single response from HCL. I presume thats probaly unprofessionality is yours professionality.

So, there is a serious problem of quality and service and people hireing at your end and I request HCL to refund my money for the same as per the Invoice with interest component of the invoice value till the date of resolution.

Attachment of Invoice and Service Centre Job card contains all the detail you will require for refund.

Regards,
Avinandan Bagchi
7600029376


 
Respected sir
I have bought hcl v1 tablet but it is not working properly, voice is not coming in my tablet from speaker but voice is coming from headphone, I have checked all the settings but voice is not coming without headphone, I am requesting you to solve my problem as soon as possible, it is urgent.my contact number is 91-9507869183
 
sir, i brought hcl tab me y2.just 3 weeks before now my tab is not working i reset many times then also its not working...kindly do something 4 imei no354525044
plese help me 9850170467
 
I bought hcl me v1 in may, after one week tab not working, jst restarted automaticaly.then i send it to service centre of kolkata.after almst 5days later they returned it.then everything was ok..in july 8 tab not supported pen drive or moden or sim.then i send it again to service centre.bt till date they are not returned it.they extend time day by day.i want to return my money how please suggest?my mail id tanusree.pramanik14@gmail.com
 
hcl v1 tablets is very bad
maine feb. mai v1 tablet li or apr. mai boot ho gai servies per dali to 1 month baad mili fir 15 day ke baad boot ho gai jo 15 day mai servies hoker mili 2 setember ko fir servies per di abhi tak sahi nahi hui hai please isko repalace kijiye thanks you
 
my tablet v1 is very bad plz replace my name rahul service no. 8400257429 or serial #c12std015260 hai jo four time boot ho gai thi or serviea per bhi 4 time gai hai two month ho gai nahi mil rahi plz replace ker dijiye
thanks
 
my mobile no. is 9871804904 name dharmendar jain new delhi east
 
sir hcl me y2 tab was not working parchase date on 08/04/2013. given complient in tow times in vijayawada but tab was not working pls replace my tab.thanking you sir.
 
sir I purchesed HCL ME Tablet Connect 2G (v1)(silver grey, 4GB)sl no 914 STD012879 via onlin Amazon.in.on 11oct 14 its deliverd on 17 oct 14 after open the product it was used one and dameged one .but its working. sir problem is till date i cuodnt register my product bicuase the product SL No not accepting the company and cuodnt contact custemercare also sir what can i do.
 
hcl tab sucks f*c* u HCL
 
I had purchased HCL tablet online by Amazon, After some times its display is not working.
I went to service center kanpur with tablet.but no any conclusion.Please help

Rashid Khan
9305582334
Kanpur
Invoice- KA-BLR5-139969141-1768
Date- 12-june-2014.
 
Very very poor service of HCL Tab from HCL care no one response. I resquest to all please dont buy any product of HCL.
 
sir i bought hcl me connect 3g tab by online but my tab screen was not clear responding n back camera are not working i try to hcl customer care but no responce .i replace my tab plese reply me ... from Rakesh r chavda
plot no.A-64/65 apnanagar
gandhidham kutch gujarat 370201


 
Sir i bought hcl me connect 3g tab by online but my tab screen was not clear responding n back camera are not working i try to hcl customer care but no responce i replace my tab plese reply me ...


from
Rakesh r chavda
plot no - A-64/65
apnanagar, gandhidham.
Kutch.370201


 
From: Laxman [mailto:laxman@lalmahal.in]
Sent: 01 August, 2015 4:25 PM
To: 'Nodal'; 'RegTouch'
Cc: 'sales.hclcare@hcl.com'
Subject: RE: BAD EXPERIANCE HCL PRODUCT_Garbbage

Final Reminder-III

Dear Ms. Mehta,

I received a call from Mr. Hem Kataria on 30 th, after your Interference regarding the matter and I have inform him very clearly to pick up the tablet from my residence and he agreed, but surprise to see, till time no one came to pick the same till time,
now this is a final call from my side, please go through the matter in details and arrange the replacement of the product immediately . bec’z the your service team not so efficient to provide services to customers,

You are requested to kindly arrange the replacement of the same at earliest, as the matter is already forwarded to Consumer Form Delhi, and I have the sufficient evidence of the incidence to report the matter for legal action against HCL as well as the party TOUCH.

Regards
Laxman Kashyap
09891742762
From: Nodal [mailto:nodalofficer@hcl.com]
Sent: 30 July, 2015 5:47 PM
To: 'Laxman'
Subject: RE: BAD EXPERIANCE HCL PRODUCT_Garbbage

Dear Mr. Kashyap,

This has reference to your email with regards to the issue highlighted by you.

As per your telecommunication with Mr. Hem Kataria, we would like to update you that the tablet would be picked up from your residence for service purpose.

In the interim, we would request for your kind understanding.

Our primary objective is to address your concerns at the earliest and to ensure satisfaction.


Warm Regards,

Aditi Mehta
Customer Care - HCL Care.
Technology that touches lives TM


From: Laxman [mailto:laxman@lalmahal.in]
Sent: Wednesday, July 29, 2015 4:19 PM
To: 'RegTouch'; '_NodalOfficer_'
Cc: sales.hclcare@hcl.com
Subject: RE: BAD EXPERIANCE HCL PRODUCT_Garbbage


Reminder-II
Pls reply
From: Laxman [mailto:laxman@lalmahal.in]
Sent: 28 July, 2015 3:29 PM
To: 'RegTouch'; '_NodalOfficer_'
Cc: 'sales.hclcare@hcl.com'
Subject: RE: BAD EXPERIANCE HCL PRODUCT_Garbbage

Reminder-I
Pls Reply
From: Laxman [mailto:laxman@lalmahal.in]
Sent: 27 July, 2015 11:48 AM
To: 'Laxman'; 'RegTouch'; '_NodalOfficer_'
Cc: 'sales.hclcare@hcl.com'
Subject: RE: BAD EXPERIANCE HCL PRODUCT_Garbbage
Importance: High

Dear Ms. Mehta,

Tx Ms. Mehta to making fool to customers, as you have provided the information that your product is ready for delivery, on the 25 when I have taken fifth visit to collect the same, it was found in the same stage and the same reply, part is not available with them and wait for another 7 days, when I show them your mail abt the rectification of defects, they easily say, collect the same from whom, who has send the mail.

You also make me fool with false promise and your team shown a hard professional approach with me as well as with you.

I have taken back my tablet without repaired form your valued service centre, throwing it in GARBBAGE due to inefficiency of HCL and HCL TEAM.

Thanks for your spending your valuable time with customers.

Regards
Laxman Kashyap
09891742762
From: RegTouch [mailto:hcltouch.reg@hcl.com]
Sent: 23 July, 2015 5:10 PM
To: laxman@lalmahal.in
Subject: RE: BAD EXPERIANCE HCL PRODUCT

Dear Mr. Kashyap,

This is in reference to the email wherein you have enquired about the complaint against your tablet.

We would like to update you that your tablet is ready to be collected at the service center. We would hence request you to please collect it as per your convenience.

In case of any further queries, please feel free to revert.


Warm Regards,

Aditi Mehta
Customer Care - HCL Care.
Technology that touches lives TM


From: Laxman [mailto:laxman@lalmahal.in]
Sent: July 22, 2015 6:28 PM
To: 'RegTouch'
Cc: kashyap0907@gmail.com; legal@lalmahal.ni
Subject: RE: BAD EXPERIANCE HCL PRODUCT

Dear Aditi,

Can you update me the current status of your service order and provide me the tentative date of closure of service order, it has been passed more than a month to open a service order at your end.
It’s seems the HCL is not capable to provide service on time, it’s a totally unprofessional approach.
If you are unable to repair the product kindly tell us .

If you not provide the clear status of the service order, I will take legal action, and soon file complaint before the consumer court against the supply of faulty/defective product.

Regards
Laxman Kashyap
Manager Accounts and Finance
SHRI LAL MAHAL LIMITED

From: RegTouch [mailto: hcltouch.reg@hcl.com ]
Sent: 18 July, 2015 12:58 PM
To: laxman@lalmahal.in
Subject: RE: BAD EXPERIANCE HCL PRODUCT

Dear Mr. Kashyap,

Thank you for taking the time to contact HCL Touch.

This is with reference to your e-mail related to tablet.

We would like to inform you that our concern team is working on this issue and we would request you to provide us few days time so we can update you on the same. We would also like to request for your kind understanding during this interim.

Our primary objective is to address your concerns at the earliest and to ensure satisfaction.


Warm Regards,

Aditi Mehta
Customer Care - HCL Care.
Technology that touches lives TM


From: Laxman [mailto:laxman@lalmahal.in]
Sent: July 17, 2015 5:04 PM
To: 'HCL-Touch'; 'Agent 3'
Cc: kashyap0907@gmail.com
Subject: RE: BAD EXPERIANCE HCL PRODUCT

Dear Sanjeeta Verma,

I am still waiting for respose from your side, till tile I have not received any call from your valued dedicated Team members.

Pls help me this time, In Future I have already decided to give up HCL.

Regards
Laxman


From: HCL-Touch [mailto:hcltouch.reg@hcl.com]
Sent: 14 July, 2015 12:20 PM
To: laxman@lalmahal.in
Subject: RE: BAD EXPERIANCE HCL PRODUCT

Dear Sir,

Thank you for writing to HCL Touch.

We would like to update you that your issue has been forwarded to our dedicated department and they would get in touch with you shortly.

We look forward for your continued patronage of our services and the pleasure of serving you again.
Yours sincerely,
Sangeeta Verma

HCL Touch Team

Visit us at: www.hclsupportservice.com
Email: hcltouch.reg@hcl.com
Contact No: 1860 1800 425 / 0120 - 2406105
SMS at: +91-9911115555


-----Original Message-----
From: Laxman [mailto:laxman@lalmahal.in]
Sent: July 14, 2015 10:46 AM
To: hcltouch.reg@hcl.com
Subject: FW: BAD EXPERIANCE HCL PRODUCT


-----Original Message-----
From: Laxman Kashyap [mailto:kashyap0907@gmail.com]
Sent: 09 July, 2015 3:21 PM
To: sales.hclcare@hcl.com
Cc: laxman
Subject: BAD EXPERIANCE HCL PRODUCT

Greetings of the day !!!


Dear Sir/Madam,


I have face very bad experience in first purchase of HCL product, recently i have bought a HCL ME Tablet serial No. 1113YCC3G2EDT43806 through TV home Shop 18, which is having power on/off problem since beginning, when I reported the matter to your service Centre at Vikas Marg vide Service Order No. 8400486319 dated 17.06.2015, and they assure me they will close their complaint in day or two,

After making four visit to store for recovery of faulty product, they always said the parts are not available with us, it will be arranged and will inform you accordingly.

last time when i have visit to Touch Service Centre, they said they will take another 7 days to deliver the product.

It's seems the HCL not taking care of after sales services to their products.

In future I am not buying or recommending to buy HCL products.

You are requested to kindly instruct to your service centre to rectify the defects in my product at earliest.

Thanking You

Laxman Kashyap
09891742762


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From: Laxman [mailto:laxman@lalmahal.in]
Sent: 01 August, 2015 4:25 PM
To: 'Nodal'; 'RegTouch'
Cc: 'sales.hclcare@hcl.com'
Subject: RE: BAD EXPERIANCE HCL PRODUCT_Garbbage

Final Reminder-III

Dear Ms. Mehta,

I received a call from Mr. Hem Kataria on 30 th, after your Interference regarding the matter and I have inform him very clearly to pick up the tablet from my residence and he agreed, but surprise to see, till time no one came to pick the same till time,
now this is a final call from my side, please go through the matter in details and arrange the replacement of the product immediately . bec’z the your service team not so efficient to provide services to customers,

You are requested to kindly arrange the replacement of the same at earliest, as the matter is already forwarded to Consumer Form Delhi, and I have the sufficient evidence of the incidence to report the matter for legal action against HCL as well as the party TOUCH.

Regards
Laxman Kashyap
09891742762
From: Nodal [mailto:nodalofficer@hcl.com]
Sent: 30 July, 2015 5:47 PM
To: 'Laxman'
Subject: RE: BAD EXPERIANCE HCL PRODUCT_Garbbage

Dear Mr. Kashyap,

This has reference to your email with regards to the issue highlighted by you.

As per your telecommunication with Mr. Hem Kataria, we would like to update you that the tablet would be picked up from your residence for service purpose.

In the interim, we would request for your kind understanding.

Our primary objective is to address your concerns at the earliest and to ensure satisfaction.


Warm Regards,

Aditi Mehta
Customer Care - HCL Care.
Technology that touches lives TM


From: Laxman [mailto:laxman@lalmahal.in]
Sent: Wednesday, July 29, 2015 4:19 PM
To: 'RegTouch'; '_NodalOfficer_'
Cc: sales.hclcare@hcl.com
Subject: RE: BAD EXPERIANCE HCL PRODUCT_Garbbage


Reminder-II
Pls reply
From: Laxman [mailto:laxman@lalmahal.in]
Sent: 28 July, 2015 3:29 PM
To: 'RegTouch'; '_NodalOfficer_'
Cc: 'sales.hclcare@hcl.com'
Subject: RE: BAD EXPERIANCE HCL PRODUCT_Garbbage

Reminder-I
Pls Reply
From: Laxman [mailto:laxman@lalmahal.in]
Sent: 27 July, 2015 11:48 AM
To: 'Laxman'; 'RegTouch'; '_NodalOfficer_'
Cc: 'sales.hclcare@hcl.com'
Subject: RE: BAD EXPERIANCE HCL PRODUCT_Garbbage
Importance: High

Dear Ms. Mehta,

Tx Ms. Mehta to making fool to customers, as you have provided the information that your product is ready for delivery, on the 25 when I have taken fifth visit to collect the same, it was found in the same stage and the same reply, part is not available with them and wait for another 7 days, when I show them your mail abt the rectification of defects, they easily say, collect the same from whom, who has send the mail.

You also make me fool with false promise and your team shown a hard professional approach with me as well as with you.

I have taken back my tablet without repaired form your valued service centre, throwing it in GARBBAGE due to inefficiency of HCL and HCL TEAM.

Thanks for your spending your valuable time with customers.

Regards
Laxman Kashyap
09891742762
From: RegTouch [mailto:hcltouch.reg@hcl.com]
Sent: 23 July, 2015 5:10 PM
To: laxman@lalmahal.in
Subject: RE: BAD EXPERIANCE HCL PRODUCT

Dear Mr. Kashyap,

This is in reference to the email wherein you have enquired about the complaint against your tablet.

We would like to update you that your tablet is ready to be collected at the service center. We would hence request you to please collect it as per your convenience.

In case of any further queries, please feel free to revert.


Warm Regards,

Aditi Mehta
Customer Care - HCL Care.
Technology that touches lives TM


From: Laxman [mailto:laxman@lalmahal.in]
Sent: July 22, 2015 6:28 PM
To: 'RegTouch'
Cc: kashyap0907@gmail.com; legal@lalmahal.ni
Subject: RE: BAD EXPERIANCE HCL PRODUCT

Dear Aditi,

Can you update me the current status of your service order and provide me the tentative date of closure of service order, it has been passed more than a month to open a service order at your end.
It’s seems the HCL is not capable to provide service on time, it’s a totally unprofessional approach.
If you are unable to repair the product kindly tell us .

If you not provide the clear status of the service order, I will take legal action, and soon file complaint before the consumer court against the supply of faulty/defective product.

Regards
Laxman Kashyap
Manager Accounts and Finance
SHRI LAL MAHAL LIMITED

From: RegTouch [mailto: hcltouch.reg@hcl.com ]
Sent: 18 July, 2015 12:58 PM
To: laxman@lalmahal.in
Subject: RE: BAD EXPERIANCE HCL PRODUCT

Dear Mr. Kashyap,

Thank you for taking the time to contact HCL Touch.

This is with reference to your e-mail related to tablet.

We would like to inform you that our concern team is working on this issue and we would request you to provide us few days time so we can update you on the same. We would also like to request for your kind understanding during this interim.

Our primary objective is to address your concerns at the earliest and to ensure satisfaction.


Warm Regards,

Aditi Mehta
Customer Care - HCL Care.
Technology that touches lives TM


From: Laxman [mailto:laxman@lalmahal.in]
Sent: July 17, 2015 5:04 PM
To: 'HCL-Touch'; 'Agent 3'
Cc: kashyap0907@gmail.com
Subject: RE: BAD EXPERIANCE HCL PRODUCT

Dear Sanjeeta Verma,

I am still waiting for respose from your side, till tile I have not received any call from your valued dedicated Team members.

Pls help me this time, In Future I have already decided to give up HCL.

Regards
Laxman


From: HCL-Touch [mailto:hcltouch.reg@hcl.com]
Sent: 14 July, 2015 12:20 PM
To: laxman@lalmahal.in
Subject: RE: BAD EXPERIANCE HCL PRODUCT

Dear Sir,

Thank you for writing to HCL Touch.

We would like to update you that your issue has been forwarded to our dedicated department and they would get in touch with you shortly.

We look forward for your continued patronage of our services and the pleasure of serving you again.
Yours sincerely,
Sangeeta Verma

HCL Touch Team

Visit us at: www.hclsupportservice.com
Email: hcltouch.reg@hcl.com
Contact No: 1860 1800 425 / 0120 - 2406105
SMS at: +91-9911115555


-----Original Message-----
From: Laxman [mailto:laxman@lalmahal.in]
Sent: July 14, 2015 10:46 AM
To: hcltouch.reg@hcl.com
Subject: FW: BAD EXPERIANCE HCL PRODUCT


-----Original Message-----
From: Laxman Kashyap [mailto:kashyap0907@gmail.com]
Sent: 09 July, 2015 3:21 PM
To: sales.hclcare@hcl.com
Cc: laxman
Subject: BAD EXPERIANCE HCL PRODUCT

Greetings of the day !!!


Dear Sir/Madam,


I have face very bad experience in first purchase of HCL product, recently i have bought a HCL ME Tablet serial No. 1113YCC3G2EDT43806 through TV home Shop 18, which is having power on/off problem since beginning, when I reported the matter to your service Centre at Vikas Marg vide Service Order No. 8400486319 dated 17.06.2015, and they assure me they will close their complaint in day or two,

After making four visit to store for recovery of faulty product, they always said the parts are not available with us, it will be arranged and will inform you accordingly.

last time when i have visit to Touch Service Centre, they said they will take another 7 days to deliver the product.

It's seems the HCL not taking care of after sales services to their products.

In future I am not buying or recommending to buy HCL products.

You are requested to kindly instruct to your service centre to rectify the defects in my product at earliest.

Thanking You

Laxman Kashyap
09891742762


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