[Resolved]  HDFC Bank — amount debited

An amount of Rs. 333 was debited from my account by HDFC on a FAILED transaction to CCAVENUES India Ltd. on 05/05/2011 with Chq./Ref. Number 4535. However the online transaction had failed. This money has not yet been credited back.

An amount of Rs 2761.67 was debited in two consecutive months June 2011 and July 2011 against a medical policy of HDFC ergo for the policy of Mr Asoke Adhikary. The transaction was done by me through the mobile on the request of HDFC ERGO call center executive. But the same policy was not enrolled with HDFC ERGO till date. I have contacted many times to the concern customer care of Credit card department and HDFC ERGO. But every time I am disappointed by their approach to solve the problem. Till now the total amount deducted from my credit card account having the card No. [protected] is Rs 5523.34 without issuing any policy. Kindly Help...

Failure in cash withdrawal balance deducted

I used SBI ATM DEBIT card (account number [protected] ICHAPORE STATEBANK OF INDIA IFSC-CODE SBIN0001797 branch ICHAPORE,24 PARGANAS,WB. Account holder (SANTANU DUTTA) to withdraw amount Rs. 3000 two times on 24 September 2012 around 11:42 from HDFC Bank ATM(SIACPG74) JAGATDAL. The balance has been deducted from the account but no cash withdrawal was received. The machine did not respond any error. I was in doubt regarding the improper insertion of card that compelled me try three times. I did not receive any slip or written proof for the failure by the HDFC ATM machine. I have lodged the complain to SBI consumer care office. I request you to please refund the amount to the account number as soon as possible.

Yours Sincerely,
SANTANU DUTTA
MAIL – [protected]@yahoo.co.in

Dear Customer,

We regret the inconvenience caused to you. We will assist you with your concerns. Please write to [protected]@hdfcbank.com with your account and contact details, transaction details and reference number TTU[protected] from your registered email address. We will get in touch with you over your concerns.


Regards,

HDFC Bank Customer Support

Hello Mr. Pandey,

We will look into your concern and get back to you shortly.

Anay
HDFC Customer Assistance

Hello Mr. Pandey,

I confirm that the said transaction amount has been reversed in your account. Request you to contact the merchant for any discrepancy in the amount reversed.


Anay
HDFC Customer Assistance

Complaint Number: 926580
I tried to withdraw money from my account on 22/06/2015.The ATM transaction got timed out, but still amount was been debited from my account.As they informed the amount will automatically credited back to my account I waited Till 27/06/2015. And then raised a complaints regarding this. Where the representative informed me usually it takeS 5businesses days to be credited back. So again I waited till today 1/7/2015. It's so ridiculous that I still haven't got my money back and worst part is representative today stated that it will take 7more days from d day I made complaint. Why should I wait for such a long time for nothing I did. Mistake is in your part that even after timed out the money was debited which I never got. How come HDFC is so slow in processing such a small issue.