[Resolved]  HDFC Bank — USE OF ABUSIVE LANGUAGE & MENTAL HARRASMENT BY BANK TELECALLERS

I have a credit card of HDFC bank for which I had made a payment on 22nd of march by cheque, but the executive sent by the bank putted the wrong credit card number on it, than the banks telecaller called me and told me to give them cash payment immedeiatly on 30th march, When I told her that I will give it on 1st of April than she started blackmailing me that I will call your HR departement and ask for payment from them, so I told her to send her executive on 31st with the cheque I issued on 22nd, Next day her executive came without any cheque so, I called that telecaller to say that I will give the payment only when they will return me the cheque, than she told me that it will come to my home in 3 or 4 days, on her assurance I made the payment of RS. 5000 Cash, than on 9th April she again called me & my father for this month payment on that my father told her that it will be given on 17th of April on that she started using abusive language & again started blackmailing that she will call my HR department on 13 th April if payment is not made by then. (All these conversation were quite disturbing for my father and he fell ill on 12th April ), So I want to take some action against that telecaller & bank as it is clearly a case of Mental Harrasment & against the RBI Norms.

So, You Kindly look in to the matter urgently and help me in this regard.