[Resolved]  HDFC Bank — Theft behaviour of hdfc bank

Respected Authorities

Hi,

Through this mail i would like to present a very disgraceful experience i face with HDFC Bank.

I own a credit card No. [protected], due to sum unavoidable circumstances i was not able to pay my minimum amount due on my credit card by due date, which i already informed to collection department. My credit card is already in settlement mode.

Later on June 1st i came to know that my all amount in my current account ([protected]) put on hold, that also without intimating me.

Am not understanding how a multinational bank can go such a cheap level to interfere in their customer accounts that also without intimating them??? i Issued many cheques, now who will pay their bouncing charges??

Regarding this i called to customer care, they given me one number when i called their that number was fake, again i called customer care they ask me to contact credit card department, credit card service representatives ask me again to call back to banking officer, i was very frustrated, my thousands of rupees wasted in calling from one department to another department. i was begging them to give me collection department number, anyhow i extract that number from my friend.

I called to collection department, they transferred me to the concern lady who is handling my account, ( i dont know her name but the contact number is[protected] &[protected] I asked her am ready to pay my balance minimum amt due's and even ready to pay necessary late fee charges, but the behavior of that lady was very worst.

I was giving her respect but she was acting as i had owed money from her, she used vulgar language which i never expected from HDFC, she was not ready to give me solution for unholding my funds, on the contrary she was cursing me. what is this???

She told me she called me and i didnt picked her call, in fact my mother already talked with her, she started to teach me her job, I told her calling to customer is your job and you did not done any hardship on me.

She was continuously disconnecting my called, i was fed up of calling her, i just wanted to know solution o[censored]nholding my funds, but she was giving call to her colleagues, who were just saying sorry we cant do anything.

Now just you tell me please if phone bankers dont know? credit card customer care dont know? collection department dont know, then actually who knows what we customer should do??where should i go to defreeze my funds?? finally my patience comes to end and i decided to complaint regarding HDFC employees such unprofessional, unethical behavior.

It has been almost more than 48 hours since my account is on hold, and yet i did not received any clarifications & resolutions.I already escalated this matter to my companies Account department, they already having tons of complaints agains HDFC bank from my fellow colleagues.

Am very much upset by the HDFC such behavior, If i will not get satisfactory resolution to my matter, am going to escalate this matter to higher government authorities and even in process to review with media & print media.

Am ready to pay minimum amt due but first please assist me un holding my funds & please teach HDFC employees who are associate with this bank directly or indirectly to intimate the respective customers before playing with their account numbers.

Due to parents health issue am already facing huge problems.

I hope you the higher authorities will take necessary action on their staff, who dont even have basic ettiquetes or say manners wih their customers.

Waiting for optimistic reply.
ajay
[protected]@Yahoo.com