HDFC Bank — Serious Service Lapse

For the mentioned loan account number, pls. find the complaints as mentioned below:

Loan Account Number: 14989188

1. Besides of cancelled cheque given EMI was deducted from some one another account for the month of July & mails was posted to me confirming that have collected July 2009 Equated Monthly Installment (EMI) and it has been updated in their record.
2. Besides of regular follow up's and calls, bank has confirmed that the same cannot be reversed and then they rectified the account number for furthr EMI's.(Mail recd from bank on 16 July 2009)
3. On 24 July 2009, bank has issued the letter in my name stating that EMI is bounced and have to pay 7085 instead of 6635...had a talk with customer care officers and reply was not in liasion with the standards
4. Collection agencies are calling again & again and using abusive language with family & myself.
5. No satisfactory response from Mr. Manish & Mr. Wipin from retail collection team of Bank.
6. Contact Number mentioned of customer care on letter received is wrong and has been changed 2 months back.

Would request you to kindly look into the same, and help with the resolution of it.

Thanks & Regards
Sumit Chugh