[Resolved]  HDFC Bank — HDFC BANK MISS MY DD & ALWAYS PROVIDE WRONG INFORMATION REGARDING THE SAME

Dear Sir,

I am a customer with HDFC bank for the last five years. I request you to plz help me out to get the status of my DD that I deposited with HDFC BANK on 06-Oct-2009, since then i am doing continuous follow up with HDFC BANK but not able to get the final & exact status.
I deposited one of my DD No.693524 on 06-Oct-2009, the DD amount is Rs.2780.I checked the status on 10-oct-2009, and it was showing as “CHQ DEP RET-Payee’s Separate Discharge t” I personally visited to VIVEK VIHAR, NEW DELHI branch to find out the meaning of this status. Without listening anything HDFC STAFF [HEMANT] asked me to log a request with customer care. Then i logged a complaint to Customer care of HDFC on 12-Oct-2009 with complaint no: DEL131552. At the same time they confirmed me that you will receive the DD at your communication address within 3 days with Memo attached to it showing the return reason. After waiting for 3 days when i did not get the DD, again I launched a complain on 15-oct-2009(COMPLAIN No. DEL133402), but did not get any reply from there side. I call today on customer care ask them about the status of my DD, they told me that your DD got misplaced and in lieu of that HDFC has issued a non payment certificate to you, which is forwarded to your communication address on 21-OCt-2009.
Due to this, i am not able to get money of festive season also visited the branch two times by taking leave from my office which cost me two days salary. Again they are telling me, wait for our non- payment certificate. On the top of that i need to carry this non-payment certificate to SBI branch for which i need to take another day's leave. Even i am not very much sure that whether i will be able to get my hard earned money or not. I make a commitment on the behalf on that money, but not able to fulfill which harm my market reputation.

I would request you to plz look into the matter & take the appropriate steps.

Regards
SHASHI RANJAN SINGH

HDFC A/C No.[protected]
CUSTOMER ID – 9114597
Mobile No.[protected]