[Resolved]  HDFC Bank — transaction dispute

Sir I had purchased a washing machine from Home shop18 on[protected] of amount Rs.11,999 through my HDFC credit card no.[protected] through online. But I received a message from HS18 that, the transaction has been cancelled & the amount was refunded on[protected] to my credit card account with the R.R.No.[protected]. But I enquired from HDFC customer care executive, he said that no amount was credited in my account, moreover two transactions has been done, one on[protected] & the other one on[protected]. But HS18 is said that only one transaction has been done to them only on[protected]. I do not understand where the mistake has been done. Two orders are canceled & washing machine not received.

After my frequent requesting for rectification of this mistake, the amount of Rs.11,999 was refunded to my account on[protected], this amount was regarding to the transaction that has been done on[protected]. Later I had requested several times by phone calls & fax for the refunding of the 2nd amount of Rs.11,999 regarding the transaction that has done on[protected]. One of your executive has told me that this amount was also refunded to me on[protected], with this I thought that my problem was solved. Then in the next month statement i.e., in august statement you had once again included Rs.11,999. When I called up to hdfc credit card executive, he said that you had given me only TEMPORARY CREDIT, What is this temporary or permanent.

I’m paying my minimum dues only with a thought that I should not get any black mark. Whenever I call to your executives, they are saying to wait for 4 to 7days. This was going on from APRIL-09, but till today my problem was not solved.

Now I had really fed up with your valuable, needful & great services of NO USE. This is my humble request you to give a best solution for this irrespective behavior of bank people.

Thanking you sir / madam.

Yours truly,
K.S.S.S.KUMAR,
NELLORE, A.P.