[Resolved]  HDFC Bank — Problem with Online refund

Address:

Kottayam, Kerala

I am totally disappointed with HDFC bank service.Recently I made debit card transaction for purchasing an item online.Since the item was out of stock they refunded the money on August 18.Till now I did not get that money.I contacted vendor and they send me all the transaction details.I showed the receipt to the bank and they are not responding.Its been around 15 days and there is no response from the bank.How can I complaint it to their higher authorities or should I complaint it to Ombudsman.Someone please help me.

The transaction details are given on the attached photo.


Rahul S
R.K.Mandiram
Perunna.P.O
Changanacherry
Kottayam
Kerala-686102
Mob No : [protected]